Nothing is perfect in this world, and things like typos and missed solutions do happen in the workbooks. However, we’re constantly working to improve the quality of our products. If you think you found an issue with a workbook and want to report it, then go to:

and click on the “Submit ticket” link. Select “Quality Management” department and fill in the form that follows. Attach screenshots and other information that you find necessary with the report. As soon as you submit the ticket, you will receive an automated e-mail notification, and may continue to follow the discussion thread using regular e-mail.

The best part is – we’re going to launch a system of rewards for people that report valid issues (this is why the form asks for your membership account name). So in result, you’re not just helping others, you win something!

About Petr Lapukhov, 4xCCIE/CCDE:

Petr Lapukhov's career in IT begain in 1988 with a focus on computer programming, and progressed into networking with his first exposure to Novell NetWare in 1991. Initially involved with Kazan State University's campus network support and UNIX system administration, he went through the path of becoming a networking consultant, taking part in many network deployment projects. Petr currently has over 12 years of experience working in the Cisco networking field, and is the only person in the world to have obtained four CCIEs in under two years, passing each on his first attempt. Petr is an exceptional case in that he has been working with all of the technologies covered in his four CCIE tracks (R&S, Security, SP, and Voice) on a daily basis for many years. When not actively teaching classes, developing self-paced products, studying for the CCDE Practical & the CCIE Storage Lab Exam, and completing his PhD in Applied Mathematics.

Find all posts by Petr Lapukhov, 4xCCIE/CCDE | Visit Website

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5 Responses to “IEWB Quality Management”

  1. NTllect says:

    nice initiative, needed for a long time. There is no “Mock Labs” section under the submit form.

  2. To: NTllect

    Thanks for the heads-up, added the IEML-RS option!

  3. Sesano says:

    Please let us know when the reward program kicks off.

    Or should we assume that any valid errors we submit now is eligible for award whenever it kicks off ?



  4. NTllect says:

    to Petr Lapukhov:

    the unclear part is how end-user will differentiate where to post issues – to, in case when task/solution is vague, or directly to bug-collector.

  5. That would be great. Coz you’re not just helping others, you’re also winning something.


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