This is the other class that everyone wanted redone, so we’re running it online starting April 25th. I will be the instructor for the course. If you have an All Access Pass subscription or purchased the live or self-paced Voice ATC in the past, you can attend the live class free of charge by contacting sales. Space is limited so if you want to attend the live version you need to contact them ASAP. If you are a part of those groups then you will also, of course, get access to the self-paced version once the class is done recording, whether you are able to attend the live version or not.

Also, we are going to be releasing a brand new 5 Day Voice Bootcamp CoD product in May for the All Access Pass customers. More details on that to come in the next few weeks.

About Mark Snow, CCIE #14073:

Mark Snow has been actively working with data and traditional telephony as a Network Consulting Engineer since 1995, and has been working with Cisco Call Manager and voice-over technology since 1998. Mark has been actively teaching and developing content for the CCIE Voice track since 2005, and the Security track since 2007. Mark's story with both data and voice technology started out quite young, as he began learning around the age of five from his father who was a patented inventor and a research scientist at AT&T Bell Laboratories. Mark started out on Unix System V and basic analog telephony, and went on from there to large data networking projects with technologies such as Banyan Vines, IPX and of course IP, and large phone systems such as Nortel 61c, Tadiran Coral, Avaya Definity and of course Cisco Unified Communications Manager in both enterprise and 911 PSAP environments across the US and internationally. Mark is also an accomplished pilot and punched his ticket in 2001. When Mark isn't learning, labing, consulting or teaching, he can be found either piloting or possibly jumping out of a perfectly good airplane, hanging off a rock somewhere or else skiing out west. He also might just be enjoying a quiet day at the beach with his wife and two wonderful young kids, Ryleigh and Judah.

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10 Responses to “New CCIE Voice Advanced Technologies Class”

  1. [...] new products: Voice Deep Dives CCIE Voice Volume I Workbook CCIE Voice Advanced Technologies Class (live online class is in two weeks, CoD available the following [...]

  2. Ahmed says:

    That is brilliant. The ATC will serve better as summarised component in learning the CCIE-Voice blue print. Will definately go for it.

  3. Misbah Mumtaz says:


    Misbah Mumtaz

  4. patmien says:

    Please can we consider the following topics for New CCIE Voice Advanced Technologies Class:

    (1) CUE Features such as Live Record, Live Reply, etc.
    (2) UCCX Advanced Scripting, for example when a Caller is queued to a CSQ, the Script need to determine number of Calls already Queued, and then determine the Position of the newly queued Caller and annouce it to the Caller, and then determine how much time the Caller will wait before attended to and announcing the wait time to the Caller too. Time of Day and Day of Week may be included here.

  5. patmien says:

    Can we also include Remote Gatekeeper Call Routing options too!

  6. [...] Submit Your Topic Requests for the New CCIE Voice Advanced Technologies Class 0 Comments Posted by Mark Snow, CCIE #14073 in CCIE Voice,product updates,Voice Bootcamp TweetAs you may know, I will be the lead instructor for our New CCIE Voice Advanced Technologies Class. [...]

  7. Monty says:

    Hi Mark,

    I would love to see more advance Call Routing, example: Time-of-day routing.



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