We’re pleased to announce that our recently announced, highly acclaimed CCIE Voice Advanced Technologies Class is available for both streaming and download from our global CDN. The Voice ATC consists of 60 videos totaling just shy of 60 hours of hands down the best CCIE Voice training on the market today. You can download it now for just $299 or as an All Access Pass subscriber you can download it for only $149. For All Access Pass subscriber the online streaming version is included free of charge.

Each of the 60 videos can be individually downloaded without the need to download the whole class. This will enable you to selectively load them onto any computer or mobile device and watch them at your leisure. Although we do not place any DRM on the files themselves we do limit each purchase to two downloads per video.

Watch in the upcoming month for completely redone courses covering the CCNA, CCNA Voice and CCNA Security courses as well as CCNP Voice and CCNP Security courses.  All Access Pass subscribers will be able to stream them for free and download them for only $149. These all stream from CDN locations around the world, so latency in download and streaming alike is not an issue, no matter where in the world you access it from.

About Mark Snow, CCIE #14073:

Mark Snow has been actively working with data and traditional telephony as a Network Consulting Engineer since 1995, and has been working with Cisco Call Manager and voice-over technology since 1998. Mark has been actively teaching and developing content for the CCIE Voice track since 2005, and the Security track since 2007. Mark's story with both data and voice technology started out quite young, as he began learning around the age of five from his father who was a patented inventor and a research scientist at AT&T Bell Laboratories. Mark started out on Unix System V and basic analog telephony, and went on from there to large data networking projects with technologies such as Banyan Vines, IPX and of course IP, and large phone systems such as Nortel 61c, Tadiran Coral, Avaya Definity and of course Cisco Unified Communications Manager in both enterprise and 911 PSAP environments across the US and internationally. Mark is also an accomplished pilot and punched his ticket in 2001. When Mark isn't learning, labing, consulting or teaching, he can be found either piloting or possibly jumping out of a perfectly good airplane, hanging off a rock somewhere or else skiing out west. He also might just be enjoying a quiet day at the beach with his wife and two wonderful young kids, Ryleigh and Judah.

Find all posts by Mark Snow, CCIE #14073 | Visit Website

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23 Responses to “CCIE Voice Advanced Technologies Class Streaming and Downloads Released!”

  1. Anestis Koukis says:

    Hello Mark,

    I have a question, a non All Access Pass subscriber but just a member site subscriber will not have access to the CDN site?

    Best Regards

    Anestis Koukis

    • Hi Anestis,

      Even if you are not an All Access Pass subscriber, but rather just purchased the product as a standalone product, you will have this product delivered to you over our new CDN. Moving forward, INE will sell each video-based product as either a standalone product available as a download only, or else through the All Access Pass streaming method. Other than the obvious advantages of the All Access Pass being the fact that you gain access to all of our content at any time, the other major advantages will revolve around the ability to bookmark certain spots and take notes on those spots in various videos as well as the ability to search within the transcripts of a video and jump to specific spots in any video at any time – something that won’t be possible with downloaded videos.

      If for some reason you don’t show this new ATC video in your members area linking you to the new CDN, then please contact customer service and they can assist you in getting it to be so. If you are looking for the Voice Deep Dive videos in this CDN format, we are still in the finishing stages of porting them over to the new CDN, and they should be available in the next week or so.


  2. Fred King says:


    I watched a few ATC’s on the iPad 2 last night. It was great! Thanks for making this happen. I now feel training can be done anywhere at any time.

  3. Monty says:


    This is great, thanks INE.

    I remember you said once in an old thread that you will be doing training for UCCM 8.5, will this be part of CCNP-Voice or just extra snacks :) ?


    • Hi Monty,

      While the updates to cover new technologies in UC v8.x platforms (e.g. SAF Call Control Discovery – 4 hours on that alone BTW, etc) will be a native part of the CCNA and CCNP Voice material, those with an All Access Pass will have access to it just like everything else, and can certainly elect to navigate to those video playlists if only to watch the updated 8.x material!


  4. Monty says:


    One more question.

    When you planning to move the Voice Deep Dives to the new CDN?

    Sorry for double posting.


    • Hi Monty,

      The Voice Deep Dives were originally aimed at both CCNP Voice and CCIE Voice level certification studying, and with the five new CCNP Voice exams covering absolutely everything currently in the Voice Deep Dives (save UCCX), as well as them covering more material, we are currently bringing all of the Deep Dives up to speed by covering all of the new features within all of the UC v8.5 server platforms, and then they will become a portion of the overall new CCNP Voice video material.

      So with that, look for all of this new material to be published on our new CDN (soon along with features such as video-bookmarking/notes and searchable transcripts) here in just the next few weeks. Once we release that material, look for a new blog post from me outlining the path to best utilize all of the Voice material INE offers to take you from whatever certification level you currently are at, up to taking and passing the CCIE Voice.


  5. Monty says:


    Thanks for clearing that up.

    I am a CCIE-Voice 26XXX (Thanks to GOD then Thank you). Your traning was a key to pass my CCIE-Voice.

    Believe it or not, I use your Deep Dives & VoD to help me at work when i deploy UC projects.

    A word for UC engineers; This traning is a must if you wanna become a successfull sharp engineer.

    Thanks Mark Snow and Thanks INE for helping me to become a real Expert.

    INE says: “Experts at Make Me an Expert” that is True :)

    Thanks again Mark,

  6. kenyonej says:

    Hi Mark,

    I am just wanting to know that if I were to purchase a full CCIE Voice ATC with workbooks, would I be able to tag along, from a CCNA Voice 640-461 skill set? I am asking because I would want to skip paying for CCNP Voice material, and get the full package instead….

    • Hi Kenyonej,

      The CCIE Voice ATC does not cover everything that you need to know if you are currently at the CCNA Voice level. There is a lot more information covered at the CCNP Voice level that is quite critical to your understanding of everything that we discuss in the ATC. However, while I think I understand your position, I don’t see this as a problem at all, and here is why: Firstly, INE has a lot more Voice information that we have to teach you beyond just the Voice ATC course. These include the Voice Deep Dive series (which will be merged in with the rest of our new CCNP Voice material to be released in the next few weeks) and even the new CCIE Voice Live Bootcamp VoD (to be released this or next week). Secondly, all this material is yours to be digested and learnt as you have time with our simple All Access Pass. With this simple monthly (or heavily discounted yearly) pass, you have access to 100% of our material – with no need to ‘pick and choose’. Finally, the journey to attaining the CCIE Voice can be a long one, and small milestones along the way can be a huge boost to self-confidence, which in and of itself (confidence) is what makes up a large part of the ability to pass a CCIE Lab exam. The five CCNP exams can really do this job of accomplishing small(er) milestones along way, quite well. Not to mention that everything you learn at the CCNP Voice level will be used in it’s entirety at the CCIE level of testing (both written and practical lab exam).

      So with all that, while I truly do understand your excitement and anticipation to leapfrog to the CCIE level, I would encourage you to go for an All Access Pass and learn it all, rather than trying to skip ahead. And know this, that while you are studying for your CCNP Voice, you are actually in all reality studying for your CCIE Voice. The transition for those you move directly from CCNP to CCIE is much quicker, as well as much less frustrating (trying to figure out things at the IE level that you should have learnt at the NP level can be maddening ;-) ).


  7. vaibhav says:

    Hi Mark, I have subscribed to the all access pass and have been viewing the voice deep dives, the content is great but more often then not the video and voice are not in sync, there is mismatch for a few seconds, any tips to get rid of this, this is not a BW issue for sure as I have a 4Mbps DSL connection

    • Hi Vaibhav,

      I replied to a similar comment of yours over in the RS ATC blog post comments, but I thought I would replicate part of the answer here so as to update any other Voice-specific readers who are following updated comments to this post, but might not be following other RS-specific post updates:

      The simple answer to your question is that the reason for the audio/video sync issues is the Adobe Connect server that those Voice Deep Dives are currently being served from, and that the fix for them is coming here in just a few weeks as we port all of the Voice DD videos (along with a lot of new added 8.x specific content) over to our new CDN. The audio/video sync issue was not present at the time of recording, and therefore will not be a factor once the new videos are done being professionally edited and rendered for H.264/HTML5 delivery.

      Also I would like to point out this important note: Now that we have completed the new CCIE Voice-specific Advanced Technologies Class, the Voice Deep Dives — which were designed and delivered in a way that went much deeper and more involved than what the CCIE Voice lab required of a student to know and execute — will be re-positioned under the CCNA Voice and CCNP Voice playlists (along with a lot of new material for those certs as well), as that specific detail of knowledge is exactly all of what is being tested at those two certification levels currently. That’s not to say that the material won’t still be relevant to the CCIE Voice candidate — it most certainly can be depending on where you are at in your overall CCIE Voice preparation — but rather to say that CCNA Voice and CCNP Voice students must to know everything that is currently in the Voice Deep Dives (sans the 5 hours on UCCX), plus more (what I am currently adding), to be ready to take and pass those six certification exams.

      Whether one has an All Access Pass or has previously purchased all of the Voice Deep Dives, they will still have access to everything through our new CDN here in the next few weeks.


  8. AKM says:

    “Whether one has an All Access Pass or has previously purchased all of the Voice Deep Dives, they will still have access to everything through our new CDN here in the next few weeks.”

    Does this mean that subscription to all Voice Deep Dives will also entitle access to Voice ATC?

    • Hi AKM,

      Sorry for the misunderstanding, I’ll try to clear it up here. What I meant to say was that if you have purchased the Deep Dives, you will have access to them streaming on our CDN in the next few weeks (but only them). If you have purchased an AAP subscription, you will have access to all of our Voice material (which include our 57hours of CCIE Voice ATC, 20 hours of our 5day CCIE Voice Bootcamp, over 115 hours of our Voice Deep Dives, not to mention all that we are adding to the Deep Dives in v8.0 UC material upon release of our CCNA Voice & CCNP Voice material), not to mention access to all of the material for all of our other tracks as well.

      • AKM says:

        Thanks for clarification Mark!
        I hope the updates to Deep Dive will be available to the Deep Dive subscribers i.e. those who have bought the full deep dive package.

        • Hi AKM,

          Well the updates are specifically for the CCNA and CCNP Voice tracks, they don’t (yet) have any relevance to the CCIE Voice lab. I am not exactly sure how they (our video and web team) will structure the video playlists (curriculums) or permission assignments as of yet. I can assure you that once the CCIE Voice lab updates its blueprint topics to cover UC platform servers at version 8.6, that this material (including 4 hours alone on Service Advertisement Framework and Call Control Discovery (SAF CCD) – which is very cool stuff, and basically is routing DN/PSTN +patterns via the EIGRP routing protocol) will certainly become valuable to the CCIE at that point, but until then, probably not so much except for consulting and staying up-to-date.

          I will definitely keep everyone here reading our blog up to date once we are complete with the project, and then again once the videos post to our new CDN (which will take a week or so to edit, master, upload, and create the web pages/playlists).

          Thanks for the interest, and stay tuned here for more info!
          -Mark Snow

  9. AKM says:

    Thanks for posting prompt reply!
    Not trying to hijack the thread. But, could you also advise when can we expect the new Labs for CCIE Voice Vol-II workbook?
    So far only the first 2 labs have been updated as of Feb 2011. It will be good to see the overhauled Vol-II workbook as was the expectation.

    • Hi AKM,

      No worries, be glad to update you. Actually we were just talking about that very subject yesterday in a planning meeting. I am currently finishing up the updates for the CCNA and CCNP Voice content with only about a week or so remaining, then I am moving straightaway into finishing up the complete re-write of the Vol II workbook. So expect to see some new labs shortly in the coming months!

      -Mark Snow

  10. Jeriel Atienza says:


    When the new format will be available for Deep Dive. The old style is really bad.

    Please keep me informed.


    • I’m happy to say that we just wrapped up production today, and the Deep Dive videos will be edited and uploaded over the next two weeks and should be available beginning the week of July 18th on our new CDN. I’ll be making a formal blog post Monday morning outlining everything.

      • AKM says:

        Any updates on the Deep Dives and future of Deep Dive?

        • Hi AKM,

          Absolutely. First off, most of the Deep Dives have been used as part of the new CCNA and CCNP Voice content, as you must know everything in the Voice DD’s (sans 5 hours of UCCX), plus a whole lot more, in order to be ready and pass those newly updated certifications. So if you happen to have an All Access Pass, then you already have access to them all on the new CDN. However, they should also be available in separate module-by-module format (all 21 of them) –and actually along with our newer Volume I workbook videos as well– for delivery in our new CDN format this week – hopefully by tomorrow or Wednesday. As for the future of Deep Dives, the concept is still alive and well, and is actually spreading to our other tracks as well (R&S so far), and we will continue to offer individual Deep Dives as demand dictates. In fact, the best way to access these as they come out would be our All Access Pass subscription. For instance, we had thought about possibly offering 4.5 hours of recently recorded material I just finished up on the newer CUCM 8.0 topic of Call Control Discovery via the Service Advertisement Framework (CCD over SAF) which basically deals with dynamically routing DN (both internal as well as full PSTN E164 patterns) over an enhanced EIGRP mechanism, out as an individual Deep Dive here this week. And we may still make it available as such, however it will also be available as a part of the greater whole which is the new CCNP Voice video-on-demand course which is set to release today, so again, with an AAP, you get it all. Only reason we might still release that CCD as a separate Deep Dive would be for folks who may have already watched the rest of the Deep Dive material, and may wish to see it in it’s own separate playlist, or else for those who may not wish to purchase an AAP subscription, and would instead simply like to purchase it as a $49 or $99 separate module for download to their iPad/iPhone.

          Kind Regards,


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