A while back, in May, we asked you all what you thought of adding closed captioning to all of our videos, and your response – both in comments and private emails – was overwhelmingly positive. This functionality would not only provide better assistance for those with difficulty hearing, but also give everyone the incredible ability to search anywhere within any video for a particular topic or keyword that had been spoken about in the audio track, and immediately jump to that timecode spot in the video. This would every single minute of every video we have the ablility to be searched and subsequently accessed within just a few moments vs. having to watch the entire video over and over each time you wished to return to a particular spot in it for some remedial learning.

Well, you needn’t wait much longer.

The above is a screenshot from our internal development site (no, you can’t access it from outside, so sorry) where you can not only clearly see the closed captioning enabled on the screen, but also the complete transcript for the video below, along with the clickable timecode to the left of each line of transcript text. In this screenshot I had just clicked on the 0:01:32 timecode, which was the 4th fully visible line of transcript from the bottom. BTW, you needn’t have CC turned on in the video in order to use this new click-to-jump transcript timecode – I simply had both turned on for demonstration purposes.

As you may be able to see, this will open up an entirely new world to your studying habits. And this is actually only one of the new improvements to this site that we will be rolling out in the very near future. In fact, if you can think of any new “must-have” features –specifically for our AAP streaming members site– please, tell us in our comments section below.

So, onto the good news: We have almost 350 hours of our most recent AAP video that is currently being transcribed. This stuff takes time to do. Like imagine 10 hours to transcribe every hour of recorded video. Yeah. That much time. But the good news is – we’ve been on it for quite some time now (like maybe since May – when we published the initial blog post? :) ). So look for it to debut sometime in the next month or two. We’re really excited about it, and hope you are also.

Also, a number of you pointed out that there was an increasing synchronization issue between the audio and the video tracks of 3 of our videos on our latest CCNP Voice Course. We greatly appreciate your feedback, and have worked quickly and efficiently to resolve the problem.

The videos in particular that had the sync issue …
Gateways Trunks and Signaling In-Depth – Part 2
Gateways Trunks and Signaling In-Depth – Part 3
Quality of Service Fundamentals – Part 2
… have all now been fixed, and have been re-uploaded to both our CDN streaming servers as well as our download servers, and are ready for your consumption.

Please, keep your helpful comments coming. We’ve enjoyed fielding every one of them.

We look forward to serving you and bringing you great advancements for the rest of this year, and well, well into the future.

Kind Regards,

About Mark Snow, CCIE #14073:

Mark Snow has been actively working with data and traditional telephony as a Network Consulting Engineer since 1995, and has been working with Cisco Call Manager and voice-over technology since 1998. Mark has been actively teaching and developing content for the CCIE Voice track since 2005, and the Security track since 2007. Mark's story with both data and voice technology started out quite young, as he began learning around the age of five from his father who was a patented inventor and a research scientist at AT&T Bell Laboratories. Mark started out on Unix System V and basic analog telephony, and went on from there to large data networking projects with technologies such as Banyan Vines, IPX and of course IP, and large phone systems such as Nortel 61c, Tadiran Coral, Avaya Definity and of course Cisco Unified Communications Manager in both enterprise and 911 PSAP environments across the US and internationally. Mark is also an accomplished pilot and punched his ticket in 2001. When Mark isn't learning, labing, consulting or teaching, he can be found either piloting or possibly jumping out of a perfectly good airplane, hanging off a rock somewhere or else skiing out west. He also might just be enjoying a quiet day at the beach with his wife and two wonderful young kids, Ryleigh and Judah.

Find all posts by Mark Snow, CCIE #14073 | Visit Website

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12 Responses to “Two Things: Searchable Transcriptions and A/V Sync Issues”

  1. Ovais says:

    This is simply beyond classic !!!!!

    You guys are crossing every bearer out there for students. I simply dont understand what else remains ? no offense to any other vendor, they are all seniour to me and most respectable but why would anyone choose any other vendor on top of INE ??

    No reason i think. Investing in your voice product is simply the best investment i have ever done. I am usually not about too much buttering (and flattering ;-) ) but i appreciate whole heartedly whenever i find any effort that is indeed in the favour of candidates.


  2. Ovais says:

    Dear Mark,

    Dont know where to actually request to i am doing it here.

    I know fxs, fxo is not in the curriculum any more but they are still out there. Can you write a article or record a video about using stcapp ? if only you feel like doing it. I have seen cisco documentation, but just thinking your way of explaining is far better :-)

    just a thought but do give your input on this.

    thanks sir

    • Hi Ovais,

      We do include information about FXS & FXO in our CCNA Voice and CCNP Voice playlists. Information about this can be found in this video: Fundamentals of Telephony, and then in more depth in 3 videos beginning with this one: Gateways Trunks and Signaling In-Depth – Part 1.

      However to answer your specific question regarding STCAPP, here is a sample config to allow an FXS port (0/0/0) to be controllable via SCCP just as a VG224 would be:

      sccp local Loopback0
      sccp ccm identifier 1
      sccp ccm identifier 2
      sccp ccm group 1
      associate ccm 1 priority 2
      associate ccm 2 priority 1
      stcapp ccm-group 1
      dial-peer voice 1 pots
      service stcapp
      port 0/0/0
      voice-port 0/0/0
      caller-id enable

      And you can also configure analog FXS features by doing things such as this:

      stcapp feature access-code
      prefix *#
      call forward all 2
      call forward cancel 9
      stcapp feature speed-dial
      prefix ##
      redial 9
      voicemail 8
      speed dial from 3 to 7

      Read more about it in Cisco Documentation.


      • NET_OG says:

        I liked the fundamentals of Telephony course… I am starting to focus on UC (at my job) and enjoyed the nice refresher on the topic. I loved the story about testing the voltage on an RJ11 as part of the initiation of new technicians. Very funny!


  3. Ovais says:

    Thanks Mark for such a prompt response.

  4. Ovais says:

    Ok this may sound really really stupid, but why dont you guys produce something related to microsoft also ?

    I am saying this in regard to the quality of your products.

  5. pavan says:

    I really like ur new transcription option…i am waiting for it to be added in all of ur atc videos….This could save a lot of time for people like me who want to jot down few important point will listening…
    Which is very time consuming task…thanks a lot.

  6. Hussein says:

    as i remember , this feature suppose to be in RS as well , but its not there :( , really it helps alot

  7. mustang says:

    Hi Mark, as you mentioned in 8.x (CCNP) there are now Cng/Cd Party Transformations at the gateway (not in CCIE Lab version 7.0.1).

    Although this is slightly beyond the CCIE Lab version could you do a blog post on what this buys us – use cases of this versus how 7.0.1 would do it?

    • Hi Mustang,

      Great Question.

      Cng/Cd Party Transformations are at the GW level for egress calls in 7.0.1, and in 8.x they are now there for ingress as well. What does this buy you? Well, for starters you can now globalize a called number, and not only a calling number. Also, with the advent of the ingress CngPTP CSS (specifically the addition of the CSS bit) you can offload ingress Cng party pattern matching to the CSS/PT CngPTP. This affords you the ability to take an “Type: Unknown” calling number and match against multiple patterns. This is very useful for ingress SIP/PSTN GWs, which don’t recognize Cng/Cd “Type” in any way, and thus everything comes in as “Unknown”. Previous to having this ingress unknown CngPTP CSS (and in the other 7.0.1 videos), if we had a SIP/PSTN GW, we had to globalize all ingress numbers in IOS using VTR from the PSTN prior to sending them to the CUCM. Now, we can use those new Cng/CdPTP CSSs and send them off to be matched in Cng/CdPTPs. Makes life a bit easier in that we can keep most things centralized in the CUCM – at least for the ingress.



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