In order to maintain our products to the highest level of quality that our customers have come to expect, INE has implemented a new Product Feedback Tool.  This tool allows you to submit bug reports for specific sections of individual products, such as the CCIE R&S Lab Workbook Volume II.  This tool will allow us to better track issues reported from you, our customers, and respond to them in a more timely fashion.  Currently the tool is available for CCIE R&S Lab Workbooks Volumes 1 – 4, and will be made available for other workbooks, such as CCIE Voice, Security, & SPv3 in the near future.

To use the tool first login to and select your product:


Next, select the Product Feedback link near the top of the page:


Next, choose your product from the dropdown list:



Next, choose the particular lab and subsection:



Finally, choose the particular task for that lab and section, and describe the issue in as much detail as possible.  If the issue is related to a task solution please include your reasoning as to why the solution should be changed, and include as much detailed evidence as possible.  This includes your relevant configurations, show outputs, and debug outputs.  Note that you can attach files to the submission as opposed to using the text box if your outputs are very large.

About Brian McGahan, CCIE #8593, CCDE #2013::13:

Brian McGahan was one of the youngest engineers in the world to obtain the CCIE, having achieved his first CCIE in Routing & Switching at the age of 20 in 2002. Brian has been teaching and developing CCIE training courses for over 10 years, and has assisted thousands of engineers in obtaining their CCIE certification. When not teaching or developing new products Brian consults with large ISPs and enterprise customers in the midwest region of the United States.

Find all posts by Brian McGahan, CCIE #8593, CCDE #2013::13 | Visit Website

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3 Responses to “New Product Feedback & Bug Submission Tool”

  1. Pete says:

    Thanks INE for continue improvement on the already great products :)

    Just Off Topic, am wondering if CCDE will be available soon and be part of the All Access Pass Subscription?


  2. xda.kok says:

    Another excellent move, you guys are the best in the industry

  3. Luis says:

    Very well done, no more internal stuff on public forums.


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