Archive for June, 2012

Jun
28

The IOS XR Introduction vSeminar that I ran during our last CCIE Service Provider Version 3.0 Bootcamp is now available for viewing. This vSeminar covers the basics of interacting with the IOS XR interface, using the admin mode for verifying RP and Line Card hardware properties, configuring Secure Domain Routers (SDRs), managing configuration commits and rollbacks, and other first steps of the primary differences between regular IOS and IOS XR.

For those of you interested in learning more about IOS XR be sure to check out our CCIE Service Provider Version 3.0 Advanced Technologies Class on Demand, our CCIE Service Provider Version 3.0 Lab Workbook, and our CCIE Service Provider Version 3.0 Rack Rentals.

Enjoy!

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Jun
25

With the growing popularity of our CCIE Service Provider Version 3.0 Rack Rentals, which include IOS XR, our support staff has been receiving an increasing number of trouble tickets where users are reporting physical connectivity problems of the IOS XR routers to their attached Ethernet switches.  In 99% of these cases the problem doesn’t stem from physical layer 1 issues, but instead from a misunderstanding of how IOS XR link negotiation works, since it is different than most other platforms.  While the fix for this problem is very simple, it’s one of those issues that can be incredibly frustrating for candidates learning IOS XR for the first time, since it’s really demotivating to not even be able to ping your directly connected layer 2 neighbor! :)  First, let’s examine the problem.

XR1 is connected to SW1 via GigabitEthernet as follows:

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Jun
25

Today we begin what will be a fairly long-running and ultimately very in-depth series regarding the Unified Contact Center platforms from Cisco. To begin with, we will start with some of the basics of setting up a simple central agent-based queuing point from Cisco’s Express platform, which is their most widely deployed among small-to-medium-sized businesses. We will then continue on and go into some very advanced scripting on that Express platform, and finally we will begin to cover some of the setup and advanced pre/post routing and VXML queuing/scripting in Cisco’s Enterprise platform (UCCE paired with CVP).

Today, as the means of a good starting point, we’ll start with with an excerpt from INE’s CCIE Voice Advanced Technology Class, as it is a great overview of setting up the integration between UCCX and UCM server, as well as basic scripting for a simple ICD queue point and operation of simple agents using Cisco’s phone-based agent (we’ll explore desktop and web-based agents at a later time).

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Jun
22

You all made it by far the best Cisco Live that we’ve been to thus far. We wanted to put together a video to help remember the night, and say thank you for being such great, loyal customers. We will be doing a party of at least this same magnitude next year. I say magnitude because that’s probably the best way to describe the night. This wasn’t just some low budget wings-n-beer social, we had a sushi chef, a taco stand, and top-shelf drinks being served. We actually had to have them bring in more food at one point because more people showed than we had planned for. It was a truly magnanimous party. At the peak we had 247 people on that roof (capacity was 250 at any one time). People came and went all night – and all-in-all we had almost 500 people show up for our customer appreciation party. All of INE was there, and we truly enjoyed meeting each one of you face-to-face – something that we can’t always do online. We really cannot wait to see all of you, plus many new faces at our customer appreciation party at Cisco Live next year in Orlando. If you didn’t happen to make it this year in San Diego, we certainly hope you can make it out to our event next year in 2013. Who knows, we may even do this in London or Melbourne next year as well.

By the way, stay tuned as early next week we lay out our CCIE Data Center training strategy and rack rental plans!

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Jun
21

Edit: Full Scale Lab 4 is also now available.

A new update to INE’s CCIE Service Provider Lab Workbook Version 3.0 has been posted today, and is available to download from the INE Members’ Site. This update includes some minor typographical fixes to labs in the Technology Labs section, as well as a new Full Scale Lab 3. Two additional full scale labs will be posted within the next week or so which will bring the workbook to its completion. Right now the workbook is about 800 pages, so the final release will be somewhere around 1,000 pages.

Also congratulations to Daniel Wang, Jason Rowley, and Sangareddy M who recently passed the CCIE SPv3 Lab Exam! Here’s what they had to say about their experiences:

I passed my SP LAB at Cisco live 2012 last week. Without your outstanding workbook, video and online Rack, I couldn’t pass it at the first attempt within 3 month. It’s my third CCIE certificate, and I used your security workbook exclusively two years ago to clear my security track.
Kudos to all of you for excellent job.

Best Regards,

Long(Daniel) Wang
CCIE #25434(RS/SEC/SP), VCP, ITIL Manager

I passed my lab on May 15. The CCIE-SP Advanced Technology Class videos were well put together and helpful in my preparation. The convenience of being able to watch on my laptop at home, my work pc, or on my ipad was awesome. Good job INE.

Jason Rowley
CCIE #35456

After 2 years of hardwork, I finally cleared my ccie service provider lab #35224 on my third attempt. I used latest v3.0 INE videos and old workbooks for my preparation. The videos presented by Brian are great/fantastic. He clearly explained on all the technologies with great examples. I strongly recommend latest ATCv3.0 videos for CCIE-SP preparation. It covers all the IOS-XR related information that is required to pass the exam. Thank you Brian/INE.

Sangareddy M
CCIE# 35224

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Jun
19

Finishing out our series on Call Control Discovery via Service Advertisement Framework, we’ll look today at the 6th and last video in this series.

  • CCD via SAF :: Overview (29m)
  • CCD via SAF :: CUCM Inter-Cluster Call Routing (1h 32m)
  • CCD via SAF :: CUCM Call Routing with PSTN Failover (29m)
  • CCD via SAF :: CUCM Call Routing during SRST Fallback (48m)
  • CCD via SAF :: CUCM to CME Call Routing (54m)
  • CCD via SAF :: Inter-Cluster RSVP via SIP Preconditions (21m)

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Jun
17

So let’s continue our series on Call Control Discovery via Service Advertisement Framework. Today we’ll look at the 5th video in that series (video #57) from our current 62-hour CCNP Voice v8 bootcamp.

  • CCD via SAF :: Overview (29m)
  • CCD via SAF :: CUCM Inter-Cluster Call Routing (1h 32m)
  • CCD via SAF :: CUCM Call Routing with PSTN Failover (29m)
  • CCD via SAF :: CUCM Call Routing during SRST Fallback (48m)
  • CCD via SAF :: CUCM to CME Call Routing (54m)
  • CCD via SAF :: Inter-Cluster RSVP via SIP Preconditions (21m)

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Jun
13

Since it looks from here at Cisco Live like we won’t be updating any CCIE Voice topics anytime soon (looks like roughly 12 months out – so rest easy and keep studying), then this post is most likely one that CCNP’s will be focusing on for now – though CCIE’s will still certainly benefit from this as well.

Here we will continue our series on Call Control Discovery via Service Advertisement Framework. Today we’ll look at the 4th video in that series (video #56) from our current 62-hour CCNP Voice v8 bootcamp.

  • CCD via SAF :: Overview (29m)
  • CCD via SAF :: CUCM Inter-Cluster Call Routing (1h 32m)
  • CCD via SAF :: CUCM Call Routing with PSTN Failover (29m)
  • CCD via SAF :: CUCM Call Routing during SRST Fallback (48m)
  • CCD via SAF :: CUCM to CME Call Routing (54m)
  • CCD via SAF :: Inter-Cluster RSVP via SIP Preconditions (21m)

Once we finish this series (probably in the next week), I will be starting a brand new long-running series around all of Cisco Unified Contact Center Express and advanced scripting. We’ll start with the basics for every one to be able to follow along, but very quickly ramp up to the advanced scripting sessions, so stay tuned for that. It’s something a lot of students I’ve run into here at Cisco Live asked for – and we love to listen to what you all want.

By the way, should the lab be updated anytime sooner – you can already see from this post that INE is way ahead of the development curve for advanced UCM topics, including UCM v9 and TelePresence topics. We’ve got you covered with the normal extremely in-depth knowledge that you need – not just to “pass a lab”, but rather to truly make you an Expert!

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Jun
12

A few seats are still available for the 10am and 2pm CCIE Routing & Switching Troubleshooting sessions that INE is running at Cisco Live US in San Diego. Sessions are being held in the Revolution room of the Hard Rock Hotel San Diego. Candidates who previously RSVPed to the sessions at the INE party last night will get priority, and seating after that will be on a first come first serve basis.

In these sessions students will be using our new 28 router and 4 switch CCIE R&S troubleshooting topology. Users will have 2 hours to complete a lab of 10 trouble tickets. Afterwards the sessions will be automatically graded and score reports presented. The user with the highest score for each session will win a new iPad! In the event of a tie the user with the fastest time and highest score will win.

Admission is free, but seating is limited, so get there early!

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Jun
11

Right now I’m at Cisco Live US in San Diego waiting for the World of Solutions Expo to open. Tonight is our CCIE Candidate Party at the Altitude Sky Lounge. If you haven’t RSVPed to the party yet and want to attend come find me on the expo floor and pick up a ticket.

We’re also running CCIE R&S Troubleshooting Lab Sessions for free tomorrow and Wednesday near the Cisco Live conference. If you signed up already make sure to come to the party tonight to secure your reservation.

You can also follow me on twitter at @brianmcgahan. I look forward to meeting many of you tonight!

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