Apr
05

Today my support team forwarded me an interesting ticket where a customer was complaining about not being able to login to their Data Center rack rental session. The support team was confused because INE’s CCIE Data Center Rack Rentals and workbook are currently still in closed beta, with a select few testing out the rack rental system and the workbook content. As this isn’t the only ticket they’ve gotten about the situation, I thought it was appropriate to address it publicly. In short, these tickets relate to another vendor’s Data Center rack rental issues as INE’s CCIE DC Rack Rentals are not yet publicly available.

The reason they got this ticket and the other related ones is that another vendor has pre-sold Data Center – and I believe also Wireless – CCIE rack rental sessions that don’t actually exist, and a few people are confusing INE with them. Apparently once it’s time to actually use your pre-paid rack session you get an email similar to the one below:

From: (redacted)
Sent: Monday, April 01, 2013 1:43 PM
To: (redacted)
Subject: Data Center Rack

(redacted),

We are going to have to cancel you 20:00 session today and upcoming sessions at least up to the 15th of April due to the fact that the DC rack is not complete at this time. We are expecting to get this up and running in the next couple weeks. We apologize for the inconvenience this may cause. You will receive a replacement voucher for all canceled sessions.
--
Regards, 

(redacted)
Technical Support/ Editor (redacted), INC.

 

The CCIE Data Center Facebook group has had a bunch of posts about this recently as well:

Normally I try to stay away from this type of industry drama, but I want to make sure that INE is not lumped in with the rest of our competitors that have this type of shady business practice. Pre-selling vaporware not only hurts the end customer and the vendor, but also other vendors in the CCIE training business, as apparent by the support tickets that we received. If you’ve found yourself in this situation and are being offered vouchers instead of a refund then I would suggest to get in touch with your credit company to dispute the charges, as this is pretty cut-and-dry as a product paid for and not delivered.

As for INE’s rack rentals, like I mentioned we are still in closed beta. Public beta is going to be starting next week, and if you are interested simply send me an email to bmcgahan@ine.com with the subject “DC Beta Testing”. If you already submitted a request you don’t need to send another one, we will be following up with everyone shortly after the weekend.

About Brian McGahan, CCIE #8593, CCDE #2013::13:

Brian McGahan was one of the youngest engineers in the world to obtain the CCIE, having achieved his first CCIE in Routing & Switching at the age of 20 in 2002. Brian has been teaching and developing CCIE training courses for over 10 years, and has assisted thousands of engineers in obtaining their CCIE certification. When not teaching or developing new products Brian consults with large ISPs and enterprise customers in the midwest region of the United States.

Find all posts by Brian McGahan, CCIE #8593, CCDE #2013::13 | Visit Website


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4 Responses to “CCIE DC Rack Rentals Update”

 
  1. Gay Lee says:

    A friend of mine purchased CCNP voice material from the same company which the guy is complaining a bout. They took his money and after that the told him we don’t have the material ready yet. The gave him online access to the first two courses and promise him to send the complete material when finished.
    Till now the did not release it nor refund him. The time he was waiting to get the material he could finish studying and passed the exam.

    • Gary,

      So do you mean to say that your friend paid for CCNP Voice training and he still does not have his product? I’d like to make that right for him even though it was another vendor that didn’t deliver. Can you have him email me directly and I will get him these materials from our library. I recorded them myself, just after the last content update by Cisco – so they are up-to-date and professionally done. Also, this content is not a subset of any other of our products as some try to do. The link to this product outline can be found here. Please have him email me and we’ll take care of him.

  2. Marc Jones says:

    This is simply why I chose INE. I’ve not passed my first lab yet and Im already planning on what Im buying next.

  3. Mathew James says:

    Good catch ! for those of us who have already booked their lab seats is hard to go back to a vendor who has an unpredictable reputation. Even today,i got a blog post notification in my inbox from same vendor with CEO stating that DC racks are available. Once i checked, they are no way near being available. What a crap !

 

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