Update 1: CCIE Collaboration Racks are now available for rent. Sign in to your members account and click on Rack Rentals in the left navigation. Please note that these racks are currently in general beta release, meaning they are available to everyone, but if you happen to find a bug or an issue with the scheduler, rack control page, or rack equipment, please start a support case and kindly let us know about it so that we may remediate it quickly. We’ve had a number of closed beta testers and their tests have all gone very well. We should be out of general beta release within a few weeks. Full instructions on how to use our racks can be found in our new Collaboration Rack Rental Guide, and I will be releasing a few follow-up videos later today with links inside the guide, to further demo things and walk you through how to use these racks, including the use our new rack control panel.

Please note that while we do certainly still support L2VPN for connecting your phones directly, as well as SSL VPN for server access, we also provide support now for 100% VPN-less connectivity with only the need of a web browser to control the rack (no telnet client, no RDP client). Support for both telnet and RDP has been built completely within the browser now, allowing you to log on to a rack and practice everything without being tied to a particular location. Of course, you will always gain more functionality by having physical 9971 and 7965 phones in front of you and we highly recommend it for longer study sessions. But for shorter ones where you simply need to get in and test a few things out quickly, you will now be able accomplish that from literally anywhere.

Device Management in Collaboration Rack Control Panel


Remote Desktop Access in Collaboration Rack Control Panel


Accessing Rack Servers Entirely Within a Web Browser - No need for VPN!

Update 2: We have just released over 20 new hours of videos to our CCIE Collaboration Advanced Technologies Class, bringing our total up to just shy of 50 hours of completely new recorded content (no videos reused from the old CCIE Voice track). This covers almost every major topic in the new exam, save for a few minor topics like CUCME, Unity Connection and UCCX, which are topics that quite frankly, haven’t changed since CCIE Voice, and you can access in depth videos on those here in our CCIE Voice Advanced Technologies Class or CCIE Voice Deep Dives (including topics like SIP phones with CME), until I record the brand new material. One topic that does have many new updates to it that I will be covering in the next live session is CUBE or Border Element, and that session will stream live on September 1 – 5.

If you’re not already an All Access Pass member then you can sign up here for a free trial here.  AAP access includes not only access to the live CCIE Collaboration ATC class I’m currently running and the streaming playlist of the Collaboration ATC, but also include streaming access to our entire video library of literally thousands of hours of content in just about every IT discipline imaginable – and constantly growing.

Another thing we have done is to break down the content into smaller modules for individual purchase so that in case you don’t have an All Access Pass, and either don’t need to purchase the entire ATC or need something to fit better within your budget, you can now purchase each module in small chunks. They can be found at the bottom of the Collaboration Advanced Technologies Class page.

This update brings our current complete outline of material already covered to include:

Network Infrastructure

  • VLANs/Dot1Q
  • Spanning Tree
  • DHCP
  • TFTP
  • HSRP
  • NTP
  • EIGRP/OSPF Basics
  • IGMP & PIM
  • Power over Ethernet (PoE)
  • Cisco EnergyWise

CUCM: Server Administration and User Synchronization & Control

  • View system settings and network utilities
  • Set IP, Time, SMTP and System shutdown
  • Set Commands
  • Show Commands
  • File Commands
  • Utils Commands
  • DB Replication Status & Repair
  • Service Activation & Status
  • Call Home
  • Manual Backups
  • Scheduled Backups
  • Restore From Backup
  • Access Control Groups, Roles and Manual User Creation
  • Active Directory LDAP Synchronization
  • Active Directory LDAP Filtering
  • Active Directory LDAP Authentication
  • UCMUser Web Page

UCM: Phone Registration, Settings, and Basic Audio & Video Calling

  • Phone Registration
  • Video Calling
  • Device Pools
  • Date/Time/NTP Groups
  • Phone-Specific Settings
  • Line/DN Basics
  • Line Directory URI dialing
  • Audio and Video Codecs with Regions
  • Codec Preference & Regions

Call Admission Control

  • Intra-Cluster EL-CAC/Locations :: Part 1
  • Intra-Cluster EL-CAC/Locations :: Part 2
  • Inter-cluster EL-CAC/Locations :: Part 1
  • Inter-cluster EL-CAC/Locations :: Part 2
  • RSVP Locations :: Part 1
  • RSVP Locations :: Part 2
  • RSVP Locations :: Part 3
  • RSVP Locations :: Part 4
  • SIP Pre-Conditions
  • IOS-based CAC

UCM: Jabber and Presence

  • BLF Speed Dials in UCM :: Part 1
  • BLF Call Lists in UCM
  • Unified IM and Presence Server Integration
  • Federations
  • Jabber Softphone Mode with Desktop Sharing
  • Jabber Deskphone Control Mode
  • Jabber Extend and Connect Mode
  • Jabber Special Configuration Files

UCM: Media Resources

  • Media Resource Groups & Lists
  • Unicast Music On Hold
  • Multicast Music On Hold
  • Alternate Music On Hold
  • Annunciator & Announcements
  • Media Termination Points
  • Audio and Video Transcoding, Transrating and Transsizing
  • Audio Conferencing
  • Video Conferencing :: Part 1
  • Video Conferencing :: Part 2

UCM: Voice Gateways and Call Signaling

  • ISDN Voice Gateways
  • Dial-Peers in IOS Voice Gateways
  • Digit Manipulation
  • Voice Translation Rules
  • Integration with CUCM
  • Toll Fraud Prevention
  • SCCP Signaling :: Part 1
  • SCCP Signaling :: Part 2
  • SIP Signaling :: Part 1
  • SIP Signaling :: Part 2
  • Troubleshooting SIP :: Part 1
  • Troubleshooting SIP :: Part 2
  • Configuring SIP
  • H.323 Signaling and Configuration
  • MGCP Signaling and Configuration

UCM: Traditional & Globalized Dial Plan and Session Management

  • Dial Plan Fundamentals
  • Elements of Dials Plans
  • Traditional Dial Plan Demonstration
  • Advanced Elements of Dial Plans
  • Advanced Elements of Dial Plans Demo
  • Traditional vs Globalized Dial Plans
  • Globalized Dial Plan :: Outbound Dialing Concept
  • Globalized Dial Plan :: Outbound Dialing Demo
  • Globalized Dial Plan :: Outbound Dialing Phone Display
  • Globalized Dial Plan :: Inbound Dialing Concept and Demo
  • Globalized Dial Plan :: Inbound Dialing Returning Missed Calls
  • Globalized Dial Plan :: Ancillary Benefits – AAR and CFUR
  • Globalized Dial Plan :: Ancillary Benefits – TEHO
  • Call Blocking
  • Session Managment Edition :: Part 1
  • Session Managment Edition :: Part 2
  • Dial Rules

UCM: Dynamic Dial Plan

  • Call Control Discovery Concept
  • Call Control Discovery Demo with CUCM
  • Call Control Discovery Demo with CME
  • SIP URI Dialing
  • Intercluster Lookup Service
  • Interop Dialing with VCS

Mobility and Call Coverage

  • Unified Mobility Concept
  • Unified Mobility Demo
  • Device Mobility Concept
  • Device Mobility Demo
  • Extension Mobility
  • Extension Mobility Cross Cluster Concepts :: Part 1
  • Extension Mobility Cross Cluster Concepts :: Part 2
  • Extension Mobility Cross Cluster Demo :: Part 1
  • Call Coverage Features :: Part 1
  • Call Coverage Features :: Part 2
About Mark Snow, CCIE #14073:

Mark Snow has been actively working with data and traditional telephony as a Network Consulting Engineer since 1995, and has been working with Cisco Call Manager and voice-over technology since 1998. Mark has been actively teaching and developing content for the CCIE Voice track since 2005, and the Security track since 2007. Mark's story with both data and voice technology started out quite young, as he began learning around the age of five from his father who was a patented inventor and a research scientist at AT&T Bell Laboratories. Mark started out on Unix System V and basic analog telephony, and went on from there to large data networking projects with technologies such as Banyan Vines, IPX and of course IP, and large phone systems such as Nortel 61c, Tadiran Coral, Avaya Definity and of course Cisco Unified Communications Manager in both enterprise and 911 PSAP environments across the US and internationally. Mark is also an accomplished pilot and punched his ticket in 2001. When Mark isn't learning, labing, consulting or teaching, he can be found either piloting or possibly jumping out of a perfectly good airplane, hanging off a rock somewhere or else skiing out west. He also might just be enjoying a quiet day at the beach with his wife and two wonderful young kids, Ryleigh and Judah.

Find all posts by Mark Snow, CCIE #14073 | Visit Website

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26 Responses to “CCIE Collaboration Update – Racks and Videos”

  1. timaz says:

    thanks Mark. I’m still waiting for a guide about building completely virtuallized lab for NA/NP/IE voice.

    • Fully virtualized isn’t possible with Collaboration. Need hardware phones and IOS gateways for PVDM3s/PRI/etc. However I will be publishing a guide shortly that does include a completely virtualized lab and what all of the tasks are that you will be able to accomplish with it. Then other variants as well depending on how much cash you can spare for physical equipment.

      • timaz says:

        Thanks Mark! I’m actually an RS guy but wanna start with voice from the beginning. so at this level, I must go for NA then NP. so I think there should be lots of topics that can be done with completely virtuallized environment for NA and NP students. anyway, I’m waiting for your guides. tnx again.

  2. Reddy says:

    Thanks Mark for the updates. Is it possible to register Jabber client running in my local pc with INE rack CUCM?

  3. Lasa says:

    Hi Mark,

    Thanks for frequent updates. May I know which topics I can reuse from the CCIE Voice ATC series when I study for the CCIE Collaboration?

    I actually cannot find the relevant discussion here.



    • Lasa says:

      Hi Mark,

      I’ve found the relevant page. ” How to Use Existing INE CCIE Voice Materials”

      Thanks again for the awesome stuff.


    • The topics that haven’t been covered yet by this new Collaboration ATC are covered in the Voice ATC here and are completely relevant. The topics are CUBE, CME, UCCX and Unity Connection. Basically videos 42-55. Also, for a much more in-depth look at CME including SIP phones (which are very important with the 9971 phone in the lab), take a look at videos 126-138 of the Voice Deep Dive playlist.

  4. Alex says:

    Hello Mark, do you have any advice regarding the study of the CUBE chapter since i’m scheduled for the lab exam on the 9th of september?
    Thank you!

  5. maxpu says:

    Hi ,

    do you provide 9971 phones with remote control software ? otherwise

    how can we check the video conferencing ?


    • We don’t provide 9971 because the remote control is next to impossible (it is impossible to predict a reliable response, and many times the phone simply won’t respond at all). You really need to have your own 7962/7965 and 9971 phones in front of you coupled with our L2VPN feature back to our rack to prepare for the CCIE Collaboration lab exam. There really is no way around it. We simply provide some 7961 phones as a mere courtesy for those that cannot afford to purchase their own right away, however at some point during your studies you will in fact need to have them in front of you with L2VPN. Also, while on our racks, you can practice 2-way and 3-way video with the Jabber for Windows clients we provide at the HQ, Site B and PSTN/Backbone sites. They all have cameras attached and will allow you to practice point-to-point video as well as video conferencing with the PVDM3 video conference bridge that you can build at any of the sites.

  6. José Manuel says:

    Hello Mark,

    Will you create new Workbooks for the Collaboration Track? Have you got and approximate date of release? Both Volume I and II of Voice Track are great and I hope you’ll adapt them to help us to study for the new Collaboration track. Thanks!

  7. Andres says:

    BTW, thanks for the great job, I have been watching all the video for the Advanced Technologies and its just great stuff!

  8. José Manuel says:

    Hello Mark,

    Are you plannig to release new versions of the workbooks adapted to the CCIE Collaboration anytime soon? These books are great and I’d like to work with the Collaboration version of them. Thanks,

  9. Alex says:

    Hello Mark,
    One more question. Do you have any idea when the TRP video is coming out since the site says “Coming Soon!”
    Thank you!

    • Hi Alex,

      The audio got messed up on that one. It isn’t a very big topic, nor something that you are likely to run into on the exam, but nonetheless I will be re-recording that video when we do the next live week of class on CUBE – 9/1-9/5.

  10. timaz says:

    I heard about a fantastic news in Facebook; You just passed your fourth CCIE yesterday Mark! congratulations man. I’m proud of all of you geeks ;)

  11. sb.ccie says:

    Hi Mark,

    It seems INE racks (at least – corack5) don’t use the same version of UCM at PSTN/Cloud ( as at HQ and SB ( Why ;-?

    NB : I didn’t notice any version difference between all IM servers at HQ, SB, PSTN/Cloud.

    admin:show myself
    Machine Name : SME-UCM-PUB
    account name : admin
    privilege level : 4
    command count : disabled
    logging setting : disabled

    admin:show version active
    Active Master Version:
    Active Version Installed Software Options:
    No Installed Software Options Found.


    • That is true SB. There are some nasty bugs in 9.1.1 (that’s why no one uses it in production), such as occasionally having to completely reset the CCM process just for a SIP trunk to consider functioning, and while that is something that the CCIE content creators think for some crazy reason is something that you should have to deal with in the lab (which is why we left it for the two user-controlled sites), it is not something we want students to have to monkey around with in the PSTN. No other software differences.

  12. Troy Janke says:


    When will the next round of collaboration videos be recorded again?




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