Posts Tagged ‘support’

Jan
06

The Internet now has a new location for knowledge sharing when it comes to anything related to the CCENT Certification from Cisco Systems. Whether it is general questions or comments about the certification itself, or technical questions related to any entry-level networking technology, these forums are for you!

Just like our expert-level forums, these electronic collaboration areas are a friendly and fun way to have your questions answered anytime 24×7. Remember, the only foolish question is the one you do not ask.

If you are new to the forums, be sure to explore all of the features of the IEOC. For example, you can subscribe to forums and have posts sent right to your e-mail inbox.

We sincerely hope you use and enjoy these new forums; our staff of CCIEs and your enthusiastic study peers anxiously await your posts!

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Nov
26

Nothing is perfect in this world, and things like typos and missed solutions do happen in the workbooks. However, we’re constantly working to improve the quality of our products. If you think you found an issue with a workbook and want to report it, then go to:

http://support.internetworkexpert.com

and click on the “Submit ticket” link. Select “Quality Management” department and fill in the form that follows. Attach screenshots and other information that you find necessary with the report. As soon as you submit the ticket, you will receive an automated e-mail notification, and may continue to follow the discussion thread using regular e-mail.

The best part is – we’re going to launch a system of rewards for people that report valid issues (this is why the form asks for your membership account name). So in result, you’re not just helping others, you win something!

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Jul
10

In order to provide the best possible service to our customers, and to the CCIE community as a whole, we have implemented a new combination web forum / mailing list server as a free service. Internetwork Expert’s Online Community (http://www.IEOC.com) officially replaces our previous Discussion Forum as a place where you can discuss both general CCIE topics for all tracks as well as Internetwork Expert specific products.

IEOC allows you to create new posts and reply to other posts like a normal web forum, but you can also read and submit posts via email! For example if you email ccie-rs@ieoc.com your message will be sent out to all users subscribed to the “CCIE Routing & Switching Technical” email feed, plus posted on the web forum as viewable and searchable content. Personally this is my favorite feature of the new server, as I dread checking web forums daily, but I am completely obsessed with checking my email every five minutes. ;)

Also keep in mind that this new service is not designed to be just for product specific support. All users, customers and guests alike, are welcome to join and participate. Simply visit http://www.IEOC.com, sign up for an account with a valid email address, then click on the Forum Subscriptions link from the main page. Forums are organized per topic basis for CCIE tracks, and per product basis for IE specific support. On this page you’ll see the unique email address that is used to post or reply to that forum, and a yes/no selection under Subscribe to add yourself to the email feed.

All CCIE tracks are also broken down into separate “General” and “Technical” forums, so if you want to spend endless hours debating the merits of CCIE vs. PhD, please feel free to do so in the “General” forum. :)

A good starting place for most candidates would be the CCIE Routing & Switching Technical forum (ccie-rs@ieoc.com). This forum, amongst the others, is going to be actively monitored by not only myself, but also Brian Dennis, Scott Morris, and Petr Lapukhov.

If you are interested in any custom forums or mailing lists please feel free to contact me directly.

Thanks!

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