Posts Tagged ‘unified communications manager’

Jan
16

A number of people had indicated that they thought my CCNA-to-CCIE-in-a-Year program was a bit aggressive for those with both family and job life to consider, so I’ve revised the plan into an 18-month plan, and also added a downloadable XLS spreadsheet to assist you in your studies. Simply plug in your starting date, and the spreadsheet should keep you on task on a week-by-week basis. Here’s the link to my previous blog post where you’ll find the updated plan to download, as well as links to all of the products used in the plan: From CCNA Voice to CCIE Voice in One Year – A Detailed Study Plan – REVISED Dec 31, 2012

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Feb
18

I recently finished up recording a brand new CCNA Voice v8 online bootcamp, and it is available for both streaming and download. I also spent a number of hours today revising the extremely popular blog post outlining INE’s “CCIE Voice in a Year” study plan.

We are still taking enrollment for our brand new CCNP Voice v8 live online bootcamp, so be sure to register if you haven’t already.
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Jul
29

Updated with 18 Month Plan!

Not only have I updated the post below quite a bit, but I have also now put together a spreadsheet that you are free to download and customize to your liking. It includes both a 12-month plan that closely resembles what is listed below, but it also includes an 18-month plan on the 2nd tab that can be used by those who simply cannot devote as much time as I propose in the below post. Simply change the start date and the rest will cascade. Use this spreadsheet to be able to propose a very comprehensive plan to your boss if you are getting corporate-backing.

Download the 12 and 18-month plan spreadsheet

Introduction

I often get questions in class or via email that go something like “I am just beginning my studies for CCNA Voice – do I really need a two year AAP subscription?” or “How can I best utilize INE’s products to attain the CCIE Voice exam”, or simply “Where should I start?”.

This document seeks to provide you with a detailed guideline to using each of the products that compliment INE’s complete Voice training program. This program structure has been designed under the realistic assumption that you may be able to dedicate roughly 4 days a week, with approximately 4 hours a day (16 hours a week) to some form of study (be it watching our lecture and demo-based VoDs, reading Cisco documentation and books found in our Recommended Voice Reading Book List, or practicing on lab equipment), and be able to span a total duration of roughly 55 weeks from the start of studying for your CCNA Voice exam, and progressing through the CCNP Voice exam, and finally onto being ready to sit for your first CCIE Voice Lab exam attempt. This works out to just around one year of studying, with around 4 weeks off. This could (and probably will) vary, depending on your schedule, as you will undoubtedly need to custom tailor this program a bit to your life. All-in-all, you are going to spend almost 900 hours. I realize that this is a very committed study schedule, and I also wholeheartedly realize the sacrifice involved to commit fully to such an undertaking, however know now that these are hours that you, later in life, will look back on and attribute to some of the most beneficial that you have ever spent in your professional career. So buckle-up, and prepare yourself for the ride.

Note: It is assumed that before beginning this regiment, that the candidate has already studied for and obtained the necessary CCNA (Routing and Switching) exam. If you have not yet completed this Cisco-prerequisite exam yet, we strongly recommend that you take our CCNA Associate Course – 640-802 first, and pass that required exam.

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Jul
28

We’re pleased to announce that our recently announced, highly anticipated CCNP Voice course is available for both streaming and download from our global CDN. Containing everything you need to take and pass the five latest Cisco CCNP Voice exams (642-427 TVOICE v8, 642-437 CVOICE v8, 642-447 CIPT1 v8, 642-457 CIPT2 v8, and 642-467 CAPPS v8), this new course consists of 130 videos totaling over 85 hours of hands down the best CCNP Voice training on the market today. As an All Access Pass subscriber the online streaming version is included at no additional charge. You may also download it now for just $299 or as an All Access Pass subscriber you can download it for only $149.

Each of the 130 videos can be individually downloaded without the need to download the whole class. This will enable you to selectively load them onto any computer or mobile device and watch them at your leisure. Although we do not place any DRM on the files themselves we do limit each purchase to two downloads per video.

Check back often, as we will be adding new labs to our CCIE Voice Volume II Workbook in the upcoming weeks. Also, you may now purchase and schedule your Graded Mock Lab for a proper CCIE Voice assessment of your skills before actually sitting for the actual lab exam.

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Jul
22

We’re pleased to announce that our recently announced, highly anticipated CCNA Voice course is available for both streaming and download from our global CDN. Containing everything you need to take and pass the CCNA Voice exam (640-461 ICOMM v8), this new course consists of 124 videos totaling over 70 hours of hands down the best CCNA Voice training on the market today.  As an All Access Pass subscriber the online streaming version is included at no additional charge. You may also download it now for just $199 or as an All Access Pass subscriber you can download it for only $99.

Each of the 124 videos can be individually downloaded without the need to download the whole class. This will enable you to selectively load them onto any computer or mobile device and watch them at your leisure. Although we do not place any DRM on the files themselves we do limit each purchase to two downloads per video.

We hope to release our CCNP Voice course sometime early next week – complete with 130 additional videos, and over 85 additional hours of mostly hands-on demonstration along of course with some lecture, so check back often!

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Feb
22

If you recall from a past article I wrote about “Which Phone Should I Use?” – A Comparison of Models, you may remember from the graphic that support for remotely controlling SIP & SCCP IP phones in CME or SRST was coming approximately around Feb 14. Well, I now have a new graphic to replace that old one (after the jump):

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Feb
09

Lab’s 1 & 2 from INE’s current CCIE Voice Volume II Workbook have been completely re-written from the ground-up, and have now been pushed to all subscribers in their INE Members area.

These two new labs both contain video-based solutions, which walk you — task-by-task — through every step of the necessary configuration, along with plenty of live troubleshooting, just as we should expect when sitting for the actual CCIE Voice Lab exam.

For the first two labs alone, we have recorded over forty hours of video-based solutions.

We are in the process completely of re-writing every lab in the Voice Volume II Workbook, and will be releasing them and posting announcements here about each new lab as they are completed. We will also be releasing new CCIE Voice Deep Dives here shortly. So stay tuned for much, much more from INE’s Voice program.

Happy Labbing!

Mark

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Feb
01

In our series on CCIE Voice Troubleshooting and issues you may encounter during your lab exam, we last looked at problems with European MGCP GWs and Mobile Connect, and today we would like to continue that series by exploring the issues that you might run into in a number of situations related to logins to the Cisco Unified Contact Center Express product.

Perhaps one day you go to login to the UCCX Administration page, and you find that the user that either you, or someone else setup -initially in CUCM and told UCCX to use as it’s administrative login- no longer works properly. You try and reset the password in CUCM (or possibly in Active Directory), and then try to login to the UCCX Administration page again, but alas, still no luck to be had. This issue could present itself in a number of situations, perhaps in self-study, during the actual lab exam, or very possibly even in a real-life scenario.

This video from our brand new Volume II lab video solutions will walk you through both the problem and quick solution to get you back into your UCCX, and able to re-link either the existing/should-work administrative user, or choose a new user for all future admin logins.

Happy Labbing,

Mark

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Jan
27

The Cisco Unified Communications feature called Mobile Connect (also familiarly referred to as Single Number Reach) is truly a great feature of Unified Communications Manager, and can provide us with many efficiencies both in being able to be reachable just about anywhere, and in being able to be easily identified when placing inbound calls from our mobile phones into the CUCM cluster to our colleagues. As admins, we know that if we wish to have our users place calls from their mobile phones inbound to their colleagues inside the CUCM cluster, that we need to match up all or at least part of their inbound calling party number (CLID) to their CUCM Remote Destination. But what happens when what the carrier is sending CLID digits inbound to our IOS voice gateways that differs significantly from our Remote Destinations in CUCM, especially if we have truly embraced Cisco’s push toward true Globalization in v7.0, v8.0 & v8.5?

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Jan
21

I have been asked for many years now, “What is the best phone to use when studying for the CCIE Voice exam?”. And while this answer has changed over the years with the different blueprint requirements (with no doubt whatsoever it will change again come next blueprint), the answer for the past year and a half has been a tough one. You see, the actual CCIE Voice lab exam uses Cisco 7965G phones – which you certainly do not need to run out and buy, since all of the same features can be tested using a lesser model, say a 7961 or 2 hardware phone (only difference would be the background image – color and resolution). And certainly, without a doubt, using hardware phones –attached to an INE / GradedLabs Voice Rack using hardware EzVPN through a Cisco IOS router or Cisco ASA– is hands down, the absolute best way to study.

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