The author and poet Maya Angelou said "Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning.". Well that is certainly what we have attempted to do with the CCIE Voice Deep Dive self-paced Class on Demand series - that is to bring the human instructional voice element to infuse deeper meaning to what is already fantastic Cisco Documentation. Anyone that has set out and determined to undertake the task of studying for and ultimately passing any CCIE Lab exam, knows that at some point during your studies, the words on paper (Cisco Docs, RFCs, books) - while a absolute phenomenal source of information - can at times seem to loose their impact. Perhaps you have been studying too long, read one too many docs, have the time pressure of your family and friends waiting for you to return to be a part of their life, or perhaps you are just starting out on your adventure and don't know where to begin. Whatever stage you are at or whatever the case may be, it is certainly helpful to have a tutor and mentor there beside you at times, assisting you in understanding what each complex technology's documentation is trying to teach you, in possibly a deeper and more insightful way than you can manage on your own.

Wait no longer for such help to arrive! INE is happy to announce that each Live-Online Deep Dive course that we have taught has been recorded, and you have the ability to access these extensive repositories of knowledge at any time.

Here are a couple of great demo's of just a portion of the latest Deep Dive session we held on Globalization & Localization in order to whet your appetite:

Demo 1: Globalization Prezi - Theory and Reasons

Demo 2: Inbound Calling Party Localization

For each complex topic we have held -- or will soon hold (listings to follow below) -- a separate online class where we dive down deep and explore all the concepts, practical application and troubleshooting associated with each technology topic. We then allow you to purchase each module individually (if you like) so that you can either try small sections of the product, or so that those who only need to plug in small gaps of knowledge can do so at a very deep, intense level - either one without committing to purchase the entire product series.

The general format for each Class-on-Demand Deep Dive module spends between 4-7 hours on the given topic for that day, and during that time follows this outlined training methodology:

• Collectively discuss and teach all concepts involved in the technology
• Whiteboard concepts to further deepen every participant's understanding
• Define a specific set of tasks to be accomplished
• Demonstrate how the tasks and concepts are implemented and properly configured
• Test the configuration thoroughly
• Vary the configuration to understand how different permutations effect the outcome
• Debug and trace the working configuration to understand what should be seen
• Break the configuration and troubleshoot with debugs and traces to contrast from the working set

Thus far, we have held 10 online sessions - each with a median recorded runtime of 6 hours. We have almost 60 hours of Class on Demand content, and we've only just begun! We conservatively estimate that by the time we complete our more than 30 planned modules, that we will have at over 200 hours of Deep Dive recordings.

Below is a detailed index from the 10 currently available sessions:

Module 1 :: Network Infrastructure with LAN Quality of Service

• Catalyst 3560/3750 Classification and Marking
• Catalyst 3560/3750 Conditional Trust
• Catalyst 3560/3750 Ingress Interface Mapping
• Catalyst 3560/3750 Ingress Interface Queuing
• Catalyst 3560/3750 Ingress Interface Expedite Queue
• Catalyst 3560/3750 L2 CoS to L3 DSCP Mapping
• Catalyst 3560/3750 Egress Interface Mapping
• Catalyst 3560/3750 Egress Interface Queuing
• Catalyst 3560/3750 Interface Queue Memory Allocation
• Catalyst 3560/3750 Egress Queue-Set Templates
• Catalyst 3560/3750 Weighted Tail Drop (WTD) Buffer Allocation
• Catalyst 3560/3750 Egress Interface Expedite Queue
• Catalyst 3560/3750 Egress Interface Sharing
• Catalyst 3560/3750 Egress Interface Shaping
• Catalyst 3560/3750 Scavenger Traffic Policing

Module 02 :: CUOS GUI and CLI Admin

• CUCM WebUI: Service Activation and Stop/Start/Reset
• CUCM WebUI: Bulk Administration Tool (Import/Export, Phone Reports, etc)
• CUCM WebUI: DB Replication Status
• CUCM WebUI: Trace Files
• CUOS CLU: TFTP Files Management
• CUOS CLU: Status and Hostname
• CUOS CLU: DB Replication Assurance
• CUOS CLU: DB Replication Repair and Cluster Reset
• CUOS CLU: Trace Files
• CUOS CLU: RIS DB Search
• CUOS CLU: Performance Monitor (PerfMon)
• RTMT: Trace Files
• RTMT: Performance Monitor (PerfMon)

Module 03 :: CUCM System and Phone - SCCP and SIP Fundamentals

• CUCM Services
• UC Servers and Groups
• Date/Time with NTP Reference
• Regions and Codecs
• Location-Based Call Admission Control
• SRST References
• Device Pools
• System Parameters
• Enterprise Parameters
• Phone Button Templates
• Softkey Templates
• SCCP Phone Basics
• SIP Phone Basics

Module 04 :: Users, Credentials, Multi-Level Roles and LDAP Internetworking

• CUCM User Credentials and Policies
• LDAP Synchronization for CUCM and Unity Connection
• LDAP Authentication for CUCM and Unity Connection
• CUCM End Users
• CUCM User Roles
• CUCM Multi-Level Administration
• CUCM Device/Phone/Line User Association
• UCCX and CUP Basic Users

Module 05 :: Call Features - In-Depth

• SCCP and SIP Phone Display
• Phone Firmware
• Phone Logging
• Ring Settings
• Basic and Advanced Call Forwarding Display
• Auto-Answer Options
• CallBack (Camp-On)
• Intercom
• Advanced Call Hold Options
• Call Park
• Directed Call Park
• Advanced Call Park Settings
• Call Pickup
• Group Call Pickup
• Other Call Pickup
• Directed Call Pickup
• Call Pickup Attributes
• Shared Line
• Barge and cBarge (Conference Barge)
• Privacy
• Built-In IP Phone Bridge

Module 06 :: Media Resources - MTPs, Conf Bridges, Annunciator and Music on Hold

• IOS Software MTP
• IOS Conference Bridge
• IOS Transcoding
• Media Preference and Redundancy
• Meet-Me Conferencing
• Ad-Hoc Conferencing
• Annunciator
• Unicast Music on Hold
• Traditional Multicast Music on Hold
• Alternate Multicast Music on Hold

Module 07 :: Expert Gateways & Trunks

• ISDN Switch Types and Advanced CNAM options
• ISDN Information Elements
• SIP Trunks - Fundamental and Advanced Options
• H.323 Gateways - Fundamental and Advanced Options
• MGCP Gateways - Fundamental and Advanced Options

Module 08 :: Expert H.323 Gatekeeper

• Provisioning IOS H.323 Gatekeeper
• Registering CUCM with H.323 Gatekeeper
• Registering CUCME with H.323 Gatekeeper
• Routing Calls from CUCME to CUCM via Gatekeeper in Multiple Zones with Dynamic E.164 Aliases
• Routing Calls from CUCM to CUCME via Gatekeeper in Multiple Zones with Multiple Tech Prefixes
• Routing Calls from CUCME to CUCM via Gatekeeper in Multiple Zones with Multiple Tech Prefixes
• Routing Calls from CUCME to CUCM via Gatekeeper in Multiple Zones with Static E.164 Aliases
• Routing Calls from CUCM to CUCME and Back via Gatekeeper in One Zone with One Tech Prefix
• Gatekeeper Call Admission Control
• Routing Calls from CUCM to CUCME and Back via Alternate Gatekeeper Clustering in Multiple Zones with Multiple Tech Prefixes using GUP

Module 09 :: Dial Plan - Line Device Approach and the Not-So-Basic Fundamentals

• Class of Service: Calling Search Spaces and Partitions
• Gateways, Route Groups, Local Route Groups/Device Pools
• Route Lists and Standard Local Route Groups
• Route Patterns and Translation Patterns
• Digit Manipulation: Calling & Called Party Transformations and IOS Dial Peers
• Private Line Automatic Ringdown (PLAR)

Module 10 :: Dial Plan - Globalization & Localization of both the Calling and the Called Numbers, and with Mapping the Global Number to the Local Variant

• Inbound PSTN Calls (Ingress from PSTN, Egress to Phones): Calling Party Globalization :: GW Incoming Calling Party Settings
• Inbound PSTN Calls (Ingress from PSTN, Egress to Phones): Calling Party Localization :: Phone Calling Party Transformations
• Outbound PSTN Calls (Ingress from Phones, Egress to PSTN): Called Party Globalization :: PSTN Patterns - a.k.a. "Translation Patterns are the *New* Route Patterns"
• Outbound PSTN Calls (Ingress from Phones, Egress to PSTN): Called Party Localization :: Digit Manipulation: Calling & Called Party Transformations and IOS Voice Translation Rules & Dial Peers
• Mapping the Global Number to the Local Variant :: + Dialing and One-Button Missed Call DialBack

So stay tuned to this blog as we will shortly post the upcoming modules soon to be held online and recorded.