In our series on CCIE Voice Troubleshooting and issues you may encounter during your lab exam, we last looked at problems with European MGCP GWs and Mobile Connect, and today we would like to continue that series by exploring the issues that you might run into in a number of situations related to logins to the Cisco Unified Contact Center Express product.

Perhaps one day you go to login to the UCCX Administration page, and you find that the user that either you, or someone else setup -initially in CUCM and told UCCX to use as it's administrative login- no longer works properly. You try and reset the password in CUCM (or possibly in Active Directory), and then try to login to the UCCX Administration page again, but alas, still no luck to be had. This issue could present itself in a number of situations, perhaps in self-study, during the actual lab exam, or very possibly even in a real-life scenario.

This video from our brand new Volume II lab video solutions will walk you through both the problem and quick solution to get you back into your UCCX, and able to re-link either the existing/should-work administrative user, or choose a new user for all future admin logins.

Happy Labbing,

Mark