Sep
14

In order to maintain our products to the highest level of quality that our customers have come to expect, INE has implemented a new Product Feedback Tool.  This tool allows you to submit bug reports for specific sections of individual products, such as the CCIE R&S Lab Workbook Volume II.  This tool will allow us to better track issues reported from you, our customers, and respond to them in a more timely fashion.  Currently the tool is available for CCIE R&S Lab Workbooks Volumes 1 - 4, and will be made available for other workbooks, such as CCIE Voice, Security, & SPv3 in the near future.

To use the tool first login to http://members.ine.com and select your product:

 

Next, select the Product Feedback link near the top of the page:

 

Next, choose your product from the dropdown list:

 

 

Next, choose the particular lab and subsection:

 

 

Finally, choose the particular task for that lab and section, and describe the issue in as much detail as possible.  If the issue is related to a task solution please include your reasoning as to why the solution should be changed, and include as much detailed evidence as possible.  This includes your relevant configurations, show outputs, and debug outputs.  Note that you can attach files to the submission as opposed to using the text box if your outputs are very large.

Brian McGahan, CCIE #8593, CCDE #2013::13
About Brian McGahan, CCIE #8593, CCDE #2013::13

At the age of 20, Brian McGahan earned his first CCIE in Routing & Switching, and became known as the “youngest engineer in the world.” He continued on to earn CCIE certifications in Security, Service Provider, and Data Center. Brian has developed and taught for INE since 2002, setting the bar for CCIE training and helping thousands of engineers obtain their own certifications--we’re proud to have such an accomplished and driven instructor on the INE team. When he is not developing new products for INE, he consults with large ISPs and enterprise customers. You may contact Brian McGahan at bmcgahan@ine.com or find him helping others in INE’s IEOC Community Forum.

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