Aug
10

Today we'll continue in our series on UCCX and specifically take a look at setting up skills-based routing to a Contact Service Queue (CSQ).


http://www.youtube.com/watch?v=gfUZZ94ygWA
Mark Snow, CCIE #14073
About Mark Snow, CCIE #14073

You might say that Mark Snow began his networking career at the age of five, when his father, a patented research scientist at AT&T Bell Laboratories, started sharing his knowledge with Mark. He has been working with data and voice technology ever since, beginning with Unix System V and basic analog telephony and progressing to large data networking projects and large phone systems in both enterprise and 911 PSAP environments around the world. You’ll see Mark in all of INE’s Voice video courses and live Bootcamps. Mark Snow is also an accomplished pilot, and when he isn’t learning, labing, consulting, or teaching, he can be found jumping out of a perfectly good airplane, hanging off a rock somewhere, skiing out west, or just enjoying a quiet day at the beach with his wife and two wonderful kids. You may contact Mark Snow at msnow@ine.com, follow him on Twitter, or find him helping others in INE’s IEOC Community Forum.

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