If you recall from a past article I wrote about "Which Phone Should I Use?” – A Comparison of Models, you may remember from the graphic that support for remotely controlling SIP & SCCP IP phones in CME or SRST was coming approximately around Feb 14. Well, I now have a new graphic to replace that old one (after the jump): Read More

Mark, I'd just like to say thanks again for the course. It was invaluable and played a huge part in my passing. I passed on my third go, last month just after the course. Without the tips and advice you provided in the bootcamp, I have no doubt I'd still be trying. Read More

Lab's 1 & 2 from INE's current CCIE Voice Volume II Workbook have been completely re-written from the ground-up, and have now been pushed to all subscribers in their INE Members area. Read More

In our series on CCIE Voice Troubleshooting and issues you may encounter during your lab exam, we last looked at problems with European MGCP GWs and Mobile Connect, and today we would like to continue that series by exploring the issues that you might run into in a number of situations related to logins to the Cisco Unified Contact Center Express product. Read More

The Cisco Unified Communications feature called Mobile Connect (also familiarly referred to as Single Number Reach) is truly a great feature of Unified Communications Manager, and can provide us with many efficiencies both in being able to be reachable just about anywhere, and in being able to be easily identified when placing inbound calls from our mobile phones into the CUCM cluster to our colleagues. As admins, we know that if we wish to have our users place calls from their mobile phones... Read More

I have been asked for many years now, "What is the best phone to use when studying for the CCIE Voice exam?". And while this answer has changed over the years with the different blueprint requirements (with no doubt whatsoever it will change again come next blueprint), the answer for the past year and a half has been a tough one. You see, the actual CCIE Voice lab exam uses Cisco 7965G phones - which you certainly do not need to run out and buy, since all of the same features can be tested... Read More

Just wanted to throw out a quick reminder to all of you involved day-to-day with Cisco Unified Communications in some fashion. Tomorrow I will host a free vSeminar on configuring and utilizing Active Directory as a source of LDAP user synchronization and authentication with the Cisco UC architecture servers. Read More

Hi all, after a lot of studying and dedication i passed the Voice lab yesterday on my second attempt!!!! I want to thank a lot to Mark Snow for coaching me during the 2 week bootcamp. He made me feel very confident that I could pass, while also answering all of my questions and always providing clear explanations of all the topics. I also would like to to say that his Deep Dives videos are the best and were a fundamental part of my study and success in passing. I fully recommend the Deep Dive... Read More

I took the Voice lab exam last week and passed! I would like to send a BIG thank you to Mark Snow at INE for not only providing excellent training during the two weeks of intense bootcamp, but for taking the time to personally answer all of my questions and provide in-depth explanations in the areas where I was not feeling confident. Mark is an amazing instructor who cares about every student in the class. If you want to make the most of your studies and feel extremely confident before going... Read More

INE is happy to announce that we now have all 21 Modules of our new CCIE Voice Deep Dive completed --115 hours of recorded class-on-demand style video (no breaks or dead-air in the recordings - that's 115 hours of actual learning!)-- completed and ready for your consumption! As we mentioned in a previous post, The author and poet Maya Angelou said “Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning.”. Well that is certainly what we have... Read More