After reviewing the customer issues with our secure PDF application LockLizard we have decided to switch back to standard PDFs. You will find in the next coming days that the existing products secured using LockLizard available through your members' site account in standard PDF format.
The idea behind us using LockLizard was to cut down on the amount of piracy our support team has to deal with on a daily basis. BUT if our measures to fight piracy cause our paying customer's headaches then it's not a good solution.
We have implemented a few new solutions to deal with piracy and one of them uses steganography to ensure that each user's PDF is unique in addition to the standard watermarks (email address, IP address, etc). This means that even if a user removes the watermark and reprints or converts the PDF into a new PDF it will still be identifiable by our support team as to who’s account it came from. We had to add some bigger servers for this since the PDFs are generated on the fly. We additionally had a crawler written that goes out and looks for pirated material and then automatically gets the files removed.
Lastly anyone want to buy a $10,000+ secure PDF application ;-)