A long time student of INE, Neil Moore has done it again, last time becoming the worlds first 7x CCIE, and this time becoming the worlds first and only 8x CCIE. And no, he doesn't work for Cisco.

As a side note, INE has been experiencing phenomenal growth, and tremendous passing rates for people that have been sitting our R&S, Data Center and Collaboration bootcamps. In fact, of just the bootcamps we've held this year, nearly all of our students have reported back to us a pass in the 3-4 weeks following their bootcamp experience. Now mind you, these folks come to us studied up and prepared for the bootcamp, but they all credit us as being the deciding factor in their pass.

We're also adding new content all the time, including Python scripting, Openstack and SDN such as OVS. Check out our Black Friday deals and grab an All Access Pass or sign up for a bootcamp and check out what's new!



Revisions have been made to our materials that obsolete some (but not all) of the information in this document.
Please see the latest updates here.


Many of you have been asking us for an update to our CCIE Voice to CCIE Collaboration materials transition. This document will serve to update you both on where we currently are with new materials, as well as give you a transition path and material to work on until we have everything fully transitioned over to the new Collaboration blueprint.


If you happen to be quite new to beginning to study for the CCIE Collaboration then you may not be aware of what many others already know, namely that this is not a brand new CCIE track, but rather a renaming and slight evolution of the CCIE Voice track. In fact, when we begin to talk about Collaboration, many technologies and products that are very active in your enterprise come to mind: TelePresence, MCUs, WebEx, VCS-C / VCS-E Expressway. Yeah - none of that is in the CCIE Collaboration Written Blueprint nor the CCIE Collaboration Lab Blueprint (Note: VCS is present in the backbone only - and all the hard work is on the VCS and out of the control of the student). So then you think to yourself, "... well Jabber, Jabber must be in the blueprints at least!" - and it is in the blueprint ... and from looking at the written and lab blueprint we can clearly see that it's worth a whopping 6% in the written and 8% in the lab. So then what is new to this lab from the old CCIE Voice exam? Not terribly much. New telephony dial plan features in UCM such as EMCC, CCD, Hunt Group Queuing, ILS and SIP URI dialing. Video --which we were always told in years past from the content manager at the CCIE Techtorials at Cisco Live that it was testable in the old Voice lab so you had to study it and INE covered it in our materials-- there just weren't any endpoints to test it out with, and now there finally are with the SIP 9971 IP Phone with USB camera attached. So really there are a lot of new telephony features, but little in the way of true Collaboration. So then how does this affect your studies and what new material do you really need? While there are quite a number of new features in UCM and other application platforms that we have already developed content for and will be releasing very soon, this means that there is already a vast amount of content that INE offers today that you can be studying with. What will follow is a breakdown of our existing content along with the very few sections that are no longer relevant (basically anything that relates to H.323 Gatekeeper). Everything else that we offer is 100% valid and very much worth studying. Even though this is labeled a Collaboration exam - it is still very much a Dial Plan and Troubleshooting-centric exam, with the vast amount of points going towards getting a proper dial plan functioning along with the necessary media resources to allow that dial plan to function (40%), and troubleshooting that setup (25%). Major difference is simply that now the media resources now include Video. And we have you covered in spades when it comes to dial plan, troubleshooting and all of the other ancillary product-specific topics such as UCCX, Unity Connection, CUE and CME.

Update on New Collaboration Materials


We have built completely new racks that should be released into the scheduler at the end of next week. I have included an updated rack diagram below and each rack has the following specs:

  • Cluster1:
    • VMs: 3x UCM, 1x IM&P, 1x CUC, 1x UCCX, 2x Jabber
    • Rack Phones: 3 direct attached 7961s (remotely controlled w/ variphy)
    • Remote Phones: 3 including 9971s at your physical study location via L2VPN
  • Cluster2:
    • VMs: 3x UCM, 1x IM&P, 1x CUC, 1x Jabber
    • Rack Phones: 1 direct attached 7961 (remotely controlled w/ variphy)
    • Remote Phones: 2 including 9971s at your physical study location via L2VPN
  • IP/PSTN Cluster:
    • VMs: 1x UCM, 1x IM&P, 1x VCS, 1x TMS, 1x Jabber/JabberVideo
    • Rack Phones: 1 direct attached 7961 (remotely controlled w/ variphy)
    • Remote Phones: 1 at your physical study location via L2VPN
  • Shared between Clusters:
    • Site Routers: 3x 2911 running IOS 15.2(4)M5 each with:
      • 1x HWIC-2T for Frame Relay (sigh, yes Frame Relay)
      • 1x VWIC3-1MFT-T1/E1 for ISDN PRI
      • 1x PVDM3-128/256 for Transcoding/Audio/Video Conferencing
      • 1x EHWIC-4ESG-P and PWR-2911-POE (branch sites only) for PoE switching
      • 1x SM-SRE-710 (branch 2 site only)
    • PSTN Router: 1x 2811 running IOS 15.1(4)M3 with:
      • 1x HWIC-4T for Frame Relay
      • 3x VWIC2-1MFT-T1/E1 for ISDN PRI
      • 2x PVDM2-64 for TDM to VoIP
    • HQ Site Switch: 1x 3560E-V2 running IOS 15.0(2)SE5

CCIE Collaboration Rack Diagram (Right-Click and 'Save as' to Download Hi-Res)




I have already recorded 30 hours of videos that cover newer feature topics like Jabber, URI dialing, video phones and video conferences between 9971 and Jabber (w/video) and in depth troubleshooting on MGCP, H.323 and especially SIP, that are being edited by our video department and should be released within a few days. I will update this post with the new playlist in the next section as soon as they finish.


Again, we have already created quite a number of tasks and screenshot-based solutions, and they will be coming out very shortly on our new delivery system that we announced at our INE Rewired party at Cisco Live this week.

How to Use Existing INE CCIE Voice Materials

Below is a list of our CCIE Voice products with links, along with the very few sections of content that are no longer tested and that may be skipped. Also, I offered in another blog post an 18 month plan, complete with downloadable spreadsheet to plan out your exact study dates. As our video department finishes editing more videos and releases them, I will update this post with links to that material.

CCIE Collaboration - Unified Communications on Unified Computing System (UC on UCS) Videos
All new and relevant and necessary for written.

CCIE Collaboration CCD/SAF Videos
All new and relevant and needed for both written and lab.

CCIE Voice ATC Videos
Everything relevant except the sections related to “H.323 Gatekeeper”:

  • H.323 Gatekeeper with CUBE - Concepts & Slides Part 1
  • H.323 Gatekeeper with CUBE - Concepts & Slides Part 2
  • H.323 Gatekeeper with CUBE - Demonstration Part 1
  • H.323 Gatekeeper with CUBE - Demonstration Part 2
  • H.323 Gatekeeper with CUBE - Demonstration Part 3
  • H.323 Gatekeeper with CUBE - Demonstration Part 4

CCIE Lab Preparation Videos:
Everything relevant except the sections related to “H.323 Gatekeeper”:

  • Dial Plan - H.323 Gatekeeper: Part 1
  • Dial Plan - H.323 Gatekeeper: Part 2

CCIE Deep Dive Series Videos:
Everything relevant except the sections related to “H.323 Gatekeeper” and I even cover things such as CME with both SIP and SCCP phone configurations:
Module 08 :: Expert H.323 Gatekeeper :: Runtime 7 hours 6 minutes

  • Provisioning IOS H.323 Gatekeeper
  • Registering CUCM with H.323 Gatekeeper
  • Registering CUCME with H.323 Gatekeeper
  • Routing Calls from CUCME to CUCM via Gatekeeper in Multiple Zones with Dynamic E.164 Aliases
  • Routing Calls from CUCM to CUCME via Gatekeeper in Multiple Zones with Multiple Tech Prefixes
  • Routing Calls from CUCME to CUCM via Gatekeeper in Multiple Zones with Multiple Tech Prefixes
  • Routing Calls from CUCME to CUCM via Gatekeeper in Multiple Zones with Static E.164 Aliases
  • Routing Calls from CUCM to CUCME and Back via Gatekeeper in One Zone with One Tech Prefix
  • Gatekeeper Call Admission Control
  • Routing Calls from CUCM to CUCME and Back via Alternate Gatekeeper Clustering in Multiple Zones with Multiple Tech Prefixes using GUP

CCIE Voice Volume I Workbook:
Everything relevant except the sections related to “H.323 Gatekeeper”:

  • Expert Gatekeeper
    • Provisioning IOS H.323 Gatekeeper (GK)
    • Registering CUCM with an H.323 Gatekeeper
    • Registering CUCME with an H.323 Gatekeeper
    • Routing Calls from CUCM to CUCME via Gatekeeper
    • Routing Calls from CUCME to CUCM via Gatekeeper
    • Gatekeeper - Call Admission Control (CAC)
    • Gatekeeper - One Zone w/ One Tech-Prefix
    • Alternate Gatekeeper - Clustering with Gatekeeper Update Protocol (GUP)
    • Extensive Testing
    • Troubleshooting Gatekeeper

CCIE Voice Volume II Workbook:
None of the Full Multi-Protocol "Mock Labs" in Volume II contain any H.323 Gatekeeper tasks, but do contain tasks that a CCIE Collaboration lab today would require you to accomplish, making them all great labs for a prospective student to shoot for being able to accomplish in 5-6 hours maximum, leaving you additional time for the extra tasks that would be related to new features. These are still very relevant mock labs!

Recommended Reading

It should go without saying that for any person wanting to attain a CCIE certification, that hundreds of hours go into reading alone (outside of hands-on lab hours) during your studies. Much of this will come as you work within the construct of our materials.

First up is the Unified Communications 9.x System Reference Network Design Guide (SRND) It's around 1200 pages and worth reading every single page.

Reading some of the Midmarket Preferred Architecture guides such as this one for general Collaboration and this one for Jabber can be great entry points and ongoing reference guides.

Also, this time when Cisco wrote their written and lab blueprints, they took some time to include links at each topic level to reading material that are usually system guide references to the topic. Occasionally they want you to pay to gain access, and usually it's really not worth it - plus you already have an INE All Access Pass to the same topics, so it's most likely redundant. At any rate, most of the links are to very good documentation reference materials to read.
CCIE Collaboration Written blueprint breakdown topics.
CCIE Collaboration Lab blueprint breakdown topics.

This next book is incredibly written and covers WAY more than you need to know for the CCIE Collaboration lab, but is still definitely worth the read if you do any enterprise, SP or Data Center work with Quality of Service. End-to-End QoS Network Design: Quality of Service for Rich-Media & Cloud Networks, 2nd Edition

And as Brian so eloquently put it in an earlier blog post, for those of you that have never heard of Cisco Live Online On-Demand Library before, you’re welcome. This is where all the video recordings and PDFs of slide decks live from every Cisco Live convention for the past 5 years. Use the filters on the left to limit your search to presentations with video, from the past few years, and limited to Collaboration and Voice - such as this filter is already setup for.

How to Study for the CCIE Lab Exam

At the risk of ever-so-slight plagiarism (at least I work for the same company :)), I'm going to reiterate pretty much word-for-word what Brian said during his pass of the CCIE Data Center lab, simply because many people that study for this exam probably wouldn't have had much reason to come across and read much in the way of a data center post.

Brian Dennis and Brian McGahan teach a methodology that I have also been personally using and teaching for the past 8 years, even if I didn't always have this very simple set of slides to define it as I found they had when I arrived at INE 5 years ago. I saw these two simple slides they created and that I now use in every class I teach.  This methodology is essentially a four step process of learning and testing incrementally.  This is also the same methodology that has helped Brian Dennis obtain five CCIEs, Brian McGahan to obtain four CCIEs and the CCDE, and myself to obtain three CCIE, so you can quite easily trust that it works.

The methodology is a basic four step process as follows:

  • Gain a basic understanding of the technologies
  • Gain basic hands-on experience to reinforce and expand your understanding
  • Gain an expert level of understanding
  • Gain an expert level of hands-on experience

It might seem self-explanatory that you need to start at the bottom and work your way up, i.e. A then B then C then D, however over the years we’ve seen so many CCIE candidates try to shortcut this process and try to go from A directly to D.  Traditionally these are the candidates that end up taking the lab exam 5, 6, 7 times before passing, essentially trying to brute force their way through the lab.  Believe it or not, INE has had customers in the past that have attempted the CCIE Lab Exam in the same track 10 or more times before passing.  Coincidentally, these are also usually the customers that don’t want to hear that they don’t know something or that their methodology is wrong. Go figure.

Pictured above, how to make a hobby out of visiting building C at Cisco’s San Jose campus


The CCIE is much more about the journey than it is the destination. You really only cheat yourself coming out of the process without truly being an expert at the technologies covered, so make sure you really take the time and be meticulous about going through absolutely everything.

Pictured above, how to astound the engineers at the technical interview for your new job after getting your CCIE



INE has tons of material that you need to make you truly an expert. Don't wait until every last bit of new material has been released to get started now. You need an incredibly deep solid understanding of the core fundamentals, and INE already has 90% of the content you need to make you an expert, and more being released in every few weeks. Also, since INE has made the commitment to treat CCIE Collaboration as CCIE Voice v4 for our customers, and therefore ensure your investment, there is no reason you shouldn't get started with your studies today, and add on to them as we continue to add the new feature topics!


We've been putting a lot of time into development for quite a while now on the new CCIE Collaboration blueprint and wanted to share with you a few updates. If you've taken a look at the blueprint anytime recently, you know that there is quite a lot of material to be covered, and that a simple 5-day class would never suffice. So we've put together a new class that is extremely thorough, spanning a 10-day period, and we wanted to share with you the updated outline for the class structure as well as a sample class topology and list of equipment that we will be using, since many of you have been emailing and asking in our forums about what to buy in order to host your own rack.

CCIE Collaboration 10-Day Bootcamp Dates, Locations and Outline

Sample Classroom Diagram

Sample Equipment List

Keep watching for more updates as we get closer to releasing new material.

UPDATE: Current customers that have the All Access Pass can already view two 4-hour classes that will assist with a few of the subjects. The first related to a (now outdated by GDPR, but still on the exam) technology known as CCD over SAF and also a CAC mechanism known as SIP Preconditions. The second - while not tested on the lab per-se (students have no access to UCS C-Series CIMC), but certainly covered in-depth on the written exam - is UC on UCS.


Cisco hasn't exactly changed their minds, but has made some - ahem - slight adjustments for those current CCIE Voice holders and how they may transition to the new CCIE Collaboration. Three options are laid out quite clearly here on Cisco's Learning Network page. Note that option 2 (what most previously thought was the only designated path) does expire on Feb 13, although that's Feb 13, 2016, so there is plenty of time to make your decision.


Just as every year, I will be attending the additional 8-hour CCIE Voice/Collaboration Techtorial at Cisco Live, this Sunday June 23 2013, and will be tweeting live all of the additional nuanced details that I find out about changes to the CCIE Collaboration exam as it transitions from Voice. I've already downloaded the slide deck, and there are plenty of mentions about the new Collab track, but nothing that we don't yet already know. You can be sure that many questions will be asked and those will yield the information worth tuning in for. You can follow me on Twitter for up-to-the-minute information, and then as I do every year, I'll create a summary post here that includes all the details that were discussed.


A few weeks back I posted about the top contributors for IEOC in May receiving prizes (iPads, Mac Air, etc) from INE. Below are the top contributors for IEOC in their respective categories along with the overall top contributor and the one additional contributor that I'll give an iPad or Galaxy Tablet to for helping with workbook support.

CCIE Data Center Technical
Antonio Soares

CCIE Voice Technical

CCIE Routing & Switching Technical

CCIE Security Technical

CCIE Service Provider Technical

Top Overall IEOC Contributor:

Additional Top Contributor in regards to the workbooks in general:

Jessica Oldow will be contacting the winners tomorrow to get their shipping addresses. Also if you own a few iPad's already from INE (looking at you there daniel.dib ;-) you can just have them sent as an Apple Store gift card if you want.

We'll do the same prizes for June that we did for May so don't miss out!


After a huge outcry by many on Twitter, Facebook and even a petition with currently almost 1,200 signatures gathered in less than a week, Cisco seems to have recanted their position, and will be allowing current CCIE Voice certified individuals, as well as those that certify before the February 14, 2014 switchover date, to migrate to the new CCIE Collaboration, simply by taking and passing the new CCIE Collaboration Written exam, which will debut on November 21, 2013.

Here is the official statement from Cisco.

To all of our CCIE Voice professionals. Here is a statement from Fred Weiller, Director of Marketing at Learning@Cisco:

"We are listening to the feedback from our valued CCIE community, and will be adjusting the CCIE Collaboration requirements. As a quick preview of the evolution of the CCIE Collaboration certification, a current holder of the CCIE Voice designation will now be able to migrate to a CCIE Collaboration credential by taking the CCIE Collaboration written exam only. We appreciate all of the great feedback and patience of the community while we update our webpages to reflect this change. We will be communicating further details about this modification as soon as possible."


I put together a new playlist on our All Access Pass geared toward helping those that have decided to study primarily with the new CCIE Collaboration in mind. What will be included in this playlist is primarily new technologies, specifically those that haven't yet been covered elsewhere in our CCIE Voice v3 products. As the weeks go on, I will continue to update this list with more and more videos covering new technologies in UC v9.1. Keep in mind that until I have this list complete with everything that is newer than UCM 7.x, that you can and should still study all of our CCIE Voice v3 products, as everything except for H.323 RAS/Gatekeeper will still be completely relevant and a very much needed base for your understanding. Once I complete this list, I will probably leave it up for those only wanting to learn the new stuff, like those of you that are already CCIE Voice v3 certified (if you certified on CCIE Voice v2 or v1, and haven't really used it in a while, you're going to want to watch all the material over again as quite a LOT changed from v2 to v3). Also, once I complete this playlist with all the new technologies, I will be recording a completely new top-to-bottom CCIE Collaboration Advanced Technologies Class, that will include everything. And of course, the workbook is being completely re-written as well in our new online format, which you can see a sample of here and here. This video playlist is meant to not only hold you over until then, but also to be able to release material to you in a timely, incremental fashion.

To start with, here is 4.5 hours of material on Call Control Discovery over Service Advertisement Framework (CCDoSAF). At a most basic description, this is dynamic routing of DNs over an enhanced, named instance of EIGRP. It is currently much more detailed and complex than ILS (a newer and much more scalable dynamic routing protocol built-in natively to UCM), but it is also currently far more powerful and allows for things like SRST integration for failover usage with PSTN Aliases, as well as cluster-to-cluster PSTN failover, should the primary SIP/H.323 trunk route go down. Cisco pushes ILS much more in production and it is getting much more support with UCM 10.x, but since the new lab tests on 9.x, and the fact that no CCIE Lab exam has ever been that much interested in real-world design --favoring complexity over ease of configuration and good design-- and the fact that it is very much on the new blueprint, I'd say you best get used to it now, even if it is going away. Also, I recorded these videos on a UCM v8.5 cluster, but that shouldn't matter as this feature hasn't changed since then.

The link for CCDoSAF on the UCM 9.1 Features and Services Guide can be found here.

The link for the playlist is here.

I start off with a general overview including a few slides just for concept, and then I move into hands-on demonstration of the following topic areas:

  • CUCM Inter-Cluster Call Routing
  • CUCM Call Routing with PSTN Failover
  • CUCM Call Routing during SRST Fallback
  • CUCM to CME Call Routing
  • Inter-Cluster RSVP via SIP Preconditions



We recognize that there is new content in the new CCIE Collaboration blueprint. We also recognize that a change to the name of CCIE Voice is long overdue. Furthermore, we recognize that there is about an 80% overlap in content, and only about 20% worth of new material. To this end, we will not be requiring our CCIE Voice v3 customers to re-purchase any CCIE Voice track materials when follow Cisco in rebranding it to CCIE Collaboration.

What this means is that if you have purchased any CCIE Voice v3 product such as a workbook or video course download, you will get all of the upgrades to that product, even when we rebrand the title of our products to CCIE Collaboration to stay in keeping with Cisco's new title. This goes for bootcamps as well, if you paid for and sat one our CCIE Voice v3 bootcamps, you are welcome to come back and re-sit for one of our CCIE Collaboration bootcamps just the same - in keeping with our Bootcamp Reseat Policy.


9 Months and counting to get your CCIE Voice v3 finished before CCIE Voice v4 --err, I mean before CCIE Collaboration-- debuts.


See this newer blog entry before reading anything in this current post. Some of what's below is accurate, but anything in this newer post usurps what may have been said here.


Overwhelmingly, the question I have been asked over and over again in the short time since this was announced is: "If I get the CCIE Voice certification, will I lose it come February when the new CCIE Collaboration debuts?". In short, No, you will not lose your CCIE Voice. Once you obtain the CCIE Voice certification, then provided that you maintain any CCIE Written exam every two years, you will still be called a CCIE Voice. If you take and pass both, then you will in fact be a double CCIE.


So we finally have our answer. Those of us who are already CCIE Voice - we are not grandfathered in as CCIE Collaboration. CCIE Collaboration is a completely new CCIE track. Voice had a good 10 year run. Now it's time to get busy and move on with the new CCIE that's in town. At least that is what Cisco is telling us. It actually makes very little sense why they have done this. The hardware blueprint is almost identical, with a few slight enhancements. Testing days don't overlap. Cisco even calls it CCIE Voice v4 on a few docs. Why the full retirement vs. a simple name change is beyond me. CCIE R&S has gone through massive changes over the 20 years it's been out (next year) -it clearly looks nothing like it did in 1994- and it's still called the CCIE R&S. Security as well. CCIE Communications and Services looks nothing like the CCIE Service Provider of today, but a simple name change sufficed in that case. At any rate, let's take a look as to what has changed.

Perhaps the most sought after link as to "What if I take the ABC Written Exam, but the XZY Lab Exam - what will I be called?", can be found here. One of the things it tells us is this:

"A candidate can use either the CCIE Voice or CCIE Collaboration written exam as part of a CCIE Collaboration certification. If a candidate passes either the CCIE Voice written exam or the CCIE Collaboration written exam, combined with the CCIE Collaboration lab exam, they will attain a CCIE Collaboration certification." However, this does clearly tell us that you must actually pass the CCIE Collaboration lab exam to obtain the title of "CCIE Collaboration".

Last days to test

CCIE Voice
The last day to take the CCIE Voice Written exam is November 20, 2013.
The last day to take the CCIE Voice Lab exam is February 13, 2014.

CCIE Collaboration
The CCIE Collaboration Written exam availability begins November 21, 2013.
The CCIE Collaboration Lab exam availability begins February 14, 2014.


Frequently Asked Questions regarding this new certification and any possible upgrade path can be found here.


Syllabus and some general info can be found here.

Written Exam Topics

Written Exam topics can be found here.

Lab Exam Topics

Lab Exam topics are extensive but not very revolutionary from CCIE v3, and can be found here.

What's New?

As expected, Video. 9971 phones with USB-cam sled. Telepresence Movi, albeit in the cloud (candidate doesn't have to configure). URI Dialing and ILS as expected. SAF via CCD (dynamic DN routing via EIGRP), something that is incredibly useful even if not often deployed. Cross-Cluster Extension Mobility presents an obvious need for at least two full UCM clusters. No word on SME, but that doesn't mean they can't test you on it - as it's just another UCM cluster (and nothing to be afraid of). SIP pre-conditions such as for RSVP which falls right in line with SAF/CCD and which INE has plenty of content on already. Clearly Presence will have Inter-Federation - probably with WebEx, although they could have a Microsoft Lync cluster in the cloud/backbone that you would simply have to interface with. We know that there is no more H.323 Gatekeeper, and no more possibility of T1/E1 CAS, as we see in this Cisco document.

Lab Hardware and Software

Hardware hasn't changed too, too much from CCIE Voice. In fact, from looking at it, you'd wonder if it isn't mostly the same. Still has Frame Relay interfaces, which is crazy. Video phones such as 9971. Telepresence with Movi (ehem, Cisco Jabber Video for Cisco Telepresence) in the backbone. UC on UCS as expected.

CCIE Collaboration Lab Equipment and Software List
Lab Equipment:
Cisco Unified Computing System (UCS) C460 Rack Server
Cisco 3925 Integrated Services Routers Generation 2 (ISR G2)
Cisco 2921 Integrated Services Routers Generation 2 (ISR G2)
ISR G2 Modules and Interface Cards
- 1-Port 3rd Gen Multiflex Trunk Voice/WAN Int. Cards - T1/E1
- Cisco High-Density Packet Voice Digital Signal Processor Modules (PVDM3)
- Cisco Service Ready Module 710 Service Module with Cisco Unity Express
- 4-port Cisco Gigabit EtherSwitch 10/100/1000BASE-TX autosensing EHWIC with POE
Cisco Catalyst 3750-X Series Switch
Cisco Unified IP Phones 7965 and 9971
Cisco Jabber for Windows
Cisco Jabber Video for Cisco Telepresence*
*In backbone, no candidate configuration required

Software Versions:
Any major software release which has been generally available for six months is eligible for testing in the CCIE Voice Lab Exam.
Cisco Unified Communications Manager 9.1
Cisco Unified Communications Manager Express 9.1
Cisco Unified Contact Center Express 9.0
Cisco Unified Communications Manager IM and Presence 9.1
Cisco Unity Connection 9.1
Cisco Unity Express 8.6
All routers use IOS version 15.2(4) M Train
Cisco Catalyst 3750 Series Switches uses 15.0(2) Main Train

Network Interfaces:
Fast Ethernet
Frame Relay

Telephony Interfaces:

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